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Processes, Technology, Third Party Logistics
Taylor Logistics Inc. Blog

On February 2, 2020, millions of people at home will tune in to Super Bowl LIV. Thousands more will travel to Miami, Flordia, to see the San Fransico 49ers and Kansas City Chiefs face-off (plus, enjoy the halftime performances of Jennifer Lopez and Shakira). So, how does one of the most notable sporting events in the world meet the demands of fans, players, attendees, and others?

Think about all of the various supply chains that move within the Super Bowl. From footballs, uniforms, and helmets for players to microphones and cameras for the media. There are t-shirts, and hats for fans, plus beer, nachos, and soda for attendees. The field requires materials for maintenance, paint, and signs. These are just a few examples of the many things affected by logistics at the Super Bowl.

The introduction of ELDs, lack of drivers, and rising rates have created a mixture of anxiety throughout the shipping industry- especially when it comes to timely events. Fortunately, shippers can prepare some products for the big game in advance. For instance, beverages have a longer shelf life so that they can be moved to retailers days, sometimes weeks, in advance. However, some products are time-sensitive. Staple Super Bowl snacks like chicken wings can’t move truckloads too far in advance, making visibility and real-time notifications critical. Without these things, a load might be lost and will create a loss of revenue and market share – a massive deal on Super Bowl Sunday.

Taylor can work with you to identify new opportunities in your supply chain; whether it be in your fulfillment processes, route optimization, or distribution, we can evaluate the supply chain and offer your insightful feedback to make it more efficient.


Processes, Third Party Logistics
Taylor Logistics Inc. Blog

Some might say that 2019 was the year of customer experience (CX). In fact, according to the 2019 State of Service Report from Salesforce, 80% of customers now consider their experience with a company to be as important as its products or services.

Logistics Customer Experience CX

Customers don’t just buy a product or service — they buy an experience. Creating a unique, efficient, and personalized experience can have a tremendous impact on business growth. As a third-party logistics company, we have two types of customer experiences to focus on. Our customers’ experience and their customers’ experience. Acting as an extension of our customer’s team and as an integral part of their supply chain, we must focus on not only their needs but also the needs of their customers. One way we do this is by upholding brand image and expectations. Omnichannel distribution and fulfillment are ever-present in the retail industry, with a growing number of consumers taking advantage of the convenience e-commerce provides. With multiple procurement channels available, it is just as important for brands to ensure their customer experience is the same across all channels. As the ‘last touch’ before a product arrives on a consumer’s doorstep, it is the job of the 3PL to ensure all products arrive in pristine condition and create a visually appealing, ‘unboxing’ experience for the consumer. ‘Unboxing’ was born out of a combination of the omnichannel phenomenon and the use of video on social platforms. Customers may never see your trucks, your warehouse, your committed drivers and operators, or even their products. This is why leaders are finding customer service is so important — it’s what your customers will remember about their experience with you.


The supply chain can make or break the customer experience. And to thrive within e-commerce, businesses must invest in supply chain technologies. Those that create integrated, transparent and responsive supply chains are capable of delivering exceptional customer experiences profitably. At Taylor, by combining hands-on support, technology, logistics services, and a dependable partnership, we are creating an optimal experience for our customers and our customer’s customers. 


Cincinnati, Drayage, Intermodal Transportation
Taylor Logistics Inc. Blog

Definition –  Drayage is typically used to describe the trucking service from a port to a rail ramp, warehouse, or other destination.

History – The word drayage originally stems from the term dray, a low cart without fixed sides that is used for carrying heavy loads a short distance. Although a dray is defined as a cart historically, a dray may be any vehicle used to transport heavy loads a short distance, such as a truck or sled.

Intermodal Rail Ramp Drayage

Taylor established interchange agreements with major rail ramps and steamship lines for pickup and delivery of Cincinnati drayage. The Ports of Cincinnati and Northern Kentucky have been ranked the busiest inland port in the nation, according to the U.S. Army Corps of Engineers Navigation Data Center. 

Cincinnati ports Taylor Logistics Inc.

Freight, Freight Brokerage, LTL, Truck Driving
Taylor Logistics Inc. Blog

The Commodity Classification Standards Board (CCSB) has posted proposed amendments to the National Motor Freight Classification® (NMFC®). These amendments will be published, pending reconsideration, on December 5, 2019, and are expected to go in effect on January 4, 2020. A few of the notable changes are listed below.

Foodstuffs, other than Frozen 

Various foodstuffs are removed from item 73227 and reclassified. Item 72790 (Dips) is canceled with reference to new item 74700 (Sauces, Condiments, Dips or Spreads). New items are established as follows: 72030 (Baby Food), 72041 (Baking Powder), 72285 (Butters or Spreads, nut or seed, including Peanut Butter),74510 (Purees, fruit or vegetable, including applesauce) and 74737 (Shells, taco, or tortillas).

Boilers, Furnaces, Stoves and Related Articles 

The NMFC code 25400 is canceled with reference to new item 26720 with classes based on a density break at 8 pcf. 

Traps, Bullets or Target 

The NMFC code 17670 is canceled and reestablished as new item NMFC 187130.  

Some of the Commodities that May be Impacted Include:


Operations, Taylor Information, Warehousing
Taylor Logistics Inc. Blog

Omnichannel distribution is a multichannel approach taken by companies to give customers a way to purchase and receive orders from several sales channels with one-touch seamless integration. Omnichannel solutions provide seamless integration across all channels to provide a superior customer service experience. For example, giving consumers the flexibility to ship items from e-commerce sites to their homes or stores, which then creates supply chains that have strategic value, improving sales, and encouraging repeat purchases among consumers. Below are three beneficial omnichannel marketplace strategies in distribution and fulfillment.

Cincinnati Omnichannel E-commerce Logistics


In the omnichannel sphere, shipments from store locations are sometimes required to protect the quality of the customer experience. But every item that is shipped from a retail location depletes that store’s inventory and places additional strain on brick-and-mortar operations.


Omnichannel success begins by creating a unique view of stock across all stores and distribution centers. To satisfy customer needs, retailers must quickly deliver merchandise to customers—regardless of where those customers make their purchases.

Return Control  

Omnichannel return experiences require retailers to support returns at any location. So, regardless of where the order originated, you need a logistics strategy that allows your customers to return the merchandise at retail locations as well as distribution centers.


Processes, Third Party Logistics
Taylor Logistics Inc. Blog

The new year is upon us, and with the end of 2019, we reach the end of the decade. Over the years, logistics has gone through a massive transformation due to changes in customer demands and new technological innovations. Companies need to deliver their products quicker than ever before, at a low cost, in a sustainable way. Below are the 2020 supply chain management trends that will further these shifts.

Supply Chain Digitization

The implementation of new digital technology in logistics will continue to be priority. Smart, efficient supply chain systems that eliminate silos create transparency and enhance responsiveness. This ecosystem will depend on several critical digital technologies—including logistics platforms, analytics, robots, and even 3D printing. The ultimate goal for companies exploring supply chain digitization? Real-time, end-to-end visibility that provides a competitive advantage, streamlines processes and exceeds customers’ expectations. 

Taylor Logistics Cincinnati, Ohio Digital Supply Chain. Warehouse automation

Internet of Things

Internet of Things (IoT) is coming of age, as prices decrease, research shows the number of businesses using IoT devices increased from 13% in 2014 to 25% in 2019. The IDC forecasts 13.6% annual growth through to 2022. IoT enables organizations to control inventory, automate stock reordering, and keep track of deliveries, all in real-time. Sensors can foresee wear and tear on equipment, supporting timely ordering of spare parts. Untimalety IoT will increase supply chain transparency. 

Building a Greener Supply Chain

The drive towards environmental sustainability is putting increased pressure on logistics managers. Green supply chain management practices can be included in every link of the supply chain from product material sourcing, product design, and manufacturing processes after the product’s useful life. Some sustainability practices are simple – like energy-efficient lighting in the warehouse and planning delivery routes to minimize mileage & fuel consumption. But developing a truly green supply chain requires complete methodological shifts to most companies’ current supply chain practices.

The Normalization of Omnichannel Supply Chains 

In response to customer demand, businesses will make significant strides towards offering an omnichannel buying experience for customers. An integrated view of all customer channels and inventory, along with dynamic delivery and fulfillment options and seamless customer service interactions. The switch from single- and multi-channel supply to omnichannel supply requires a complete rethink of supply chain logistics.

Improving Customer Experience

Instead of thinking like operations, putting on the marketer and customer success hats and prioritize the delivery experience the customer receives – branding, UX, speed of delivery, transparency, visibility. Logistics leaders should then focus on reducing these pain points in their teams by investing in technologies that simplify staff workloads and reducing complexity that makes the customer journey as effortless as possible.

In conclusion, the 2020 supply chain management trends focus on technology bringing new possibilities to supply chain management and bringing discrete areas of the supply chain closer together. Which of the new trends will you be adopting in the new year?


Team Taylor

We wish you a joyful holiday season and a Happy New Year from the team at Taylor. As a reminder, all Taylor locations will be closed for the holidays on December 24th and 25th, and on January 1st.

If you worked with us this past year, we thank you for being our customer, carrier, partner, or agent — please tell us how we’re doing.

If you haven’t worked with our team yet, we invite you to take a look at our service portfolio. Everything we do is designed for best in class performance. Put our services to the test in 2020! 


Taylor Information, Team Taylor

The Ohio Success Awards will honor annually the most successful and consistent of these organizations and leaders across our state. The event will also serve as a forum for you to connect with other decision makers on the issues and objectives throughout the state. 

The Ohio Success Awards will recognize the accomplishments of:

Companies that have demonstrated growth both in revenue and employees, as well as having demonstrated involvement in their community and service in their industry

Non-profits that have made a significant impact upon the communities they serve

Governmental organizations that have created unique value or opportunities based upon their ingenuity, partnership, and perseverance

Leaders, amongst these from all above, that have demonstrated beyond comparison that their efforts have made lasting impact


Sustainability, Taylor Information, Third Party Logistics
Taylor Logistics Inc. Blog

As the drive towards sustainability in logistics continues, those involved in manufacturing and shipping, particularly shippers, must understand why this trend is taking place, its potential costs, obstacles, and benefits, and what it means for the future of production and logistics.

Use Recycled Products

Depending on your package volume per month, you could be unintentionally contributing to the global crisis. So, how can your business help to break this vicious cycle? If you are using boxes – target environmentally friendly suppliers. There are a variety of certifications for the eco-friendly packaging. It will usually indicate the recycled content and ensure that no chemicals, which might be harmful to the environment, have been used. 

Coca-Cola makes the switch from plastic packaging to a biodegradable cardboard.

Consider Alternative Transportation Modes

Intermodal drayage is what dramatically reduces carbon emissions because of the lower dependence on fuel. In fact, by utilizing rail transport to move one ton of freight a mile, you drop emissions by a whopping 83%. Not every load is suitable for rail, but for certain loads, it will be beneficial not only from the eco-friendly shipper perspective.

“If just 10 percent of the freight that moves by truck moved by rail instead, fuel savings would exceed 800 million gallons per year, reducing greenhouse gas emissions by more than 9 million tons — equivalent to taking around 1.8 million cars off the road or planting 215 million trees.” – Association of American Railroads

Use Space Efficiently 

Efficiency is key. Make sure to pack the product as efficiently as possible. This will save the materials and clear up more room on the truck or any other mode of transportation, allowing you to ship more products at once. If possible, combining as much product as possible into one load is worth considering from both eco-friendly and cost-efficient perspectives.

Green Logistics Cincinnati  Taylor Logistics Brokerage and Storage


While these are just a few tips regarding taking your logistics green, there are plenty of other options for you to consider when partnering with a 3PL provider. By utilizing the latest technology and most efficient logistics practices, 3pl providers can devise the most cost-effective and environmentally friendly logistics solution for your business.


Taylor Information, Warehousing


CINCINNATI, OHIO -Taylor Logistics Inc. has awarded Pinnacle Data Technologies Inc., Norcross, Georgia, their 2019 Warehouse Partner of the Year award. Taylor established the “Warehouse Partner of the Year” program to honor companies that demonstrate a dedication to providing exceptional service and willingness to accommodate Taylor’s continued growth.

With the help of Pinnacle data’s president, Scott Phillips, Taylor was able to accomplish several warehousing projects throughout 2019. Including a total change in Taylor’s system by converting their WMS to eaches and then back to cases when needed, testing custom quality control code, along with inventory and outbound import/export EDI customization and bringing on new maps with new warehousing customers. Scott and Pinnacle are very quick to implement & react to any changes.  

About Pinnacle Data Technologies Inc. 

Pinnacle Data Technologies is well known for its expertise in consulting and programming services for the database, warehousing, e-commerce, transportation, retail, and distribution markets. In addition, Pinnacle provides database and EDI services, including strategic program evaluation, program planning, and implementation strategy preparation, ongoing progress checks, and benefit analysis and tracking. For more information on Pinnacle Data, please visit the  Pinnacle Data Website or contact Scott Phillips, President at, or by phone at 678.792.7792.

About Taylor Logistics Inc.

Taylor Logistics Inc. is the Nation’s Most Progressive Family Owned logistics company. From their founding in 1850 to today, Taylor is currently in sixth and seventh-generation ownership. Their primary service portfolio consists of warehousing, both contract and public, freight brokerage, intermodal/drayage, and technology services. Taylor has stood to exceed customer expectations by diligently working harder, smarter, and longer than any logistics company while ethically serving their employees, their carrier base, the environment, and the motoring public. They pride themselves on a value system comprised of ethics, safety, teamwork, quality, and relationships. Everything Taylor does is designed to deliver the best in class performance. For more information about Taylor Logistics Inc., their facilities, and logistics services, please email or by phone at 513.771.150.



Operations, Processes, Sustainability, Third Party Logistics
Taylor Logistics Inc. Blog

It’s important for our business to invest renewable energy technologies and sustainability in all aspects of our logistics business. Importantly, when using road transport, we plan each journey to establish the most efficient route so that we can reduce the number of miles traveled and avoid empty trucks on the road. Taylor has implemented a Green Logistics program for several years; by doing so, our team reduces fossil fuel consumption and carbon emissions by:

Optimizing Routes

Until electric and other more sustainable vehicle options, route optimization is one of the best ways to reduce the environmental impact of transportation and distribution. Artificial intelligence can work with GPS devices to optimize local, national, and global shipping routes. Advanced analytics update routes in real-time, to take account of congestion and other issues.

Simplifying Supply Chain Processes

Supply chains can be improved through significant changes, but it’s more common to see results through small, iterative improvements. Useful analytics and reporting combine with machine learning to continually improve processes throughout the supply chain. Every change that reduces waste speeds up delivery or enhances quality makes an incremental improvement to sustainability.

Monitoring Existing Environmental Risks

Climate change and other environmental factors already impact many supply chains. Issues such as wildfires in California, rising sea levels, water scarcity, and lower agricultural yields have a profound impact on the efficiency, quality, and speed of the supply chain. Supply chain technology helps to predict these risks and allows supply chain managers to mitigate their impact and put contingency plans in place.


Operations, Processes, Third Party Logistics
Taylor Logistics Inc. Blog

According to the National Retail Federation (NRF), more than 185 million people are expected to shop over the five-day Thanksgiving weekend. This time can be a stressful time for retailers and the transportation industry, and the days between Black Friday and Cyber Monday are typically the peak period of the rush. Massive volumes of e-commerce purchases are putting more and more pressure on business and logistics managers each year. Whether your business manages your supply chain in-house or uses a 3PL partner, supply chain planning in peak seasons like this requires the use of supply chain industry best practices.

The Origin of Black Friday 

The term “Black Friday” was first associated with financial crisis and shopping sales. Jim Fisk and Jay Gould, two wall street financiers, bought a significant amount of US gold in the hope of the overall price soaring and turned to be able to sell it for massive profits. On Friday, September 24, 1869, in what became referred to as “Black Friday,” the US gold marked Crash and Fisk, and Gould’s actions left Wall Street barons bankrupt. In the later years, the post-thanksgiving period became associated with the name. 

Although this is the origin story, there is one black Friday tale that also attributes to its name. When stores recorded their accounting details, they noted profits in black and losses in red. The story goes that many shops were “in the red” throughout most of the year. Still, they later “went into the black” the day after Thanksgiving when shoppers bought a significant amount of discounted merchandise for the holiday presents.

Supply Chain Best Practices for Holiday Shopping 

 Use your 3PL’s Value- Added Services

Black Friday and Cyber Monday are the times of year that your third party logistics provider will become an extra benefit to your business. Using value-added services such as kitting and packaging to prepare high-demand items ready to go, and kit pre-package many of them in preparation for holiday shoppers. A 3PL can typically also provide temporary storage overflow inventory for the peak seasons. 

Take Care of Your Employees. 

The holiday season is the worse time to lose employees. Due to to the high-stress environment of a warehouse or fulfillment center and the longer holiday hours, this time of year is at high-risk for employee turnover. This is not a time to slack on your promise to company culture. Try and keep the work environment as light as possible and maintain open communication by having conversations with employees to make sure they feel appreciated during such a critical time for logistics.

System Integrity 

Peak season is not the time of year when your system can go down; all systems must be running up to speed. During the Black Friday/Cyber Monday period, your order management, distribution, allocation, replenishment, and financial systems will be subject to a level of transactional activity that can be many orders of magnitude higher than ever before.


Employee training throughout the year is critical so that they can jump into whatever role might be the most in-demand during the holiday peak season. Not only does routine training empower your workforce, but it also improves team morale. 

Focus on Customer Experience

While optimizing supply chain efficiency with standardized processes and automation, supply chain professionals should focus on the customer experience. Customers gain trust in businesses that can handle the busiest of shopping days. 

Statistics/ Trends According to NRF

People ages 18-24, 88% t say they are likely to shop and particularly enjoy the social aspect. Similarly, 84% of those ages 25-34 plan to shop. That compares with 69% of holiday shoppers overall.

Of those planning to shop, there is an almost even split of people who plan to start their shopping in-store 47% compared with those who plan to start online 41%. Those under 25 are even more likely to say they expect to start shopping in-store 52%.

The top reasons consumers are planning to shop include:

65% The deals are too good to pass up 

28% Tradition 

22% It’s when they like to start their holiday shopping 

21% It’s something to do over the holiday 


Technology, Truck Driving

Keith Swensen discusses Taylor’s latest electronic logging device for our fleet, Keep Truckin. A tool that allows for DOT HOS eLog, live GPS tracking, and IFTA reporting.


Operations, Processes, Warehousing
Taylor Logistics Inc. Blog

Kitting is a standard value-added service offered by most third-party logistics companies. However, kitting is most commonly used in the e-commerce space; therefore, those outside the industry most likely are unfamiliar with kitting. Our team created this guide to help you better understand fulfillment kitting services, best practices, and how it applies to your supply chain. 

What is kitting?

Defined, kitting is a service that combines various single items into one unit for sale, such as a subscription box containing multiple items. It is a beneficial eCommerce merchandising tool because it enables e-retailers to do more with the items in their inventory. Elaborate kits can include up to 20 different products, with the capabilities of a great warehouse management system it can accurately manage your inventory, as products morph from units to kits. Here are some different types of products that are typically kitted and assembled:


Nutritional Supplements


Subscription Box Programs

Supermarket Displays 

Promotional Items 

Benefits of Kitting? 

Kitting services provide companies with many benefits such as a reduced number of purchase orders, decreased management costs, better utilization of space, and more rapid response to customer orders. The following items are additional benefits to kitting fulfillment services: 

It can save you overhead costs

Allows you to focus on your core business 

You don’t need to hire an in-house staff

Reduces shipping mistakes 

Volume Flexibility 


Operations, Truck Driving

You can’t detour around the numbers — our nation is facing a significant truck driver shortage. Worries about future shipping capacity have driven beyond the desks of industry experts and into the minds of supply chain professionals everywhere. Due to this problem, dispatcher-driver relationships are becoming increasingly difficult, but what can be done to address this? Our experts came up with several tips to help out your fleet communication.

Know Your Drivers

Getting to know your drivers is the key to maintaining a great relationship. With the high stress of a dispatcher, phone ringings, tons of emails all needing your attention, it’s hard to stay calm. However, if you calmly help the driver when they need you, they will respect you and help you out in return. 

Be Transparent

Transparency is vital when communicating with your drivers. No matter the situation, drivers appreciate it if you are forthcoming about the situation. Avoiding the main point will take up drivers’ time. Drivers will understand and respect your honesty about finding a mutually beneficial solution. Not only is it essential to be transparent with the drivers but also your colleagues. Sharing experiences can help problem solve and can prevent undesired situations from occurring. 

Don’t Rush Your Decisions

Problems are likely to occur in the transportation world; it’s essential to draw solutions that will ensure a good outcome. Drivers and customers expect answers promptly; don’t rush your decisions; instead, weigh out the pros and cons of each option.

Time Management 

It’s crucial to plan your driver’s start times and routes before each day. Not only is the driver’s schedule key, but make sure to plan for various weather conditions is also essential. 


Third Party Logistics

Today is Halloween, and consumer shopping trends have been in full swing. According to the National Retail Federation’s (NRF) annual survey 2019, Halloween spending could reach $8.8 billion. With more than 68% of Americans planning to celebrate the holiday this year, and the average person spending $86.00, this equates to $2.6 billion on candy and $2.7 billion on decorations. See how the Halloween supply chain has changed throughout the years.

Average Expected Spending

Total Expected Spending

Percent of Consumers Planning to Purchase Based on Region

View Our Candy Case Study


Freight Brokerage, Processes

Peak Season kicks off in October and lasts through the holiday shopping season. Carriers know that this time of year offers a heavy and steady flow of freight loads to move. During peak months, there is a significant surge in the loads available. At Taylor Logistics, we do everything we can to make the process as simple as possible for our customers. Our experts comprised a few best practices to use to make freight shipping even easier. Here are cost-effective strategies you can implement to help your freight stand out in today’s market.

Establishing a Carrier Program: One of the most important relationships is the one you create with your carrier base. Carriers have compelling value propositions in the markets they serve — carriers value consistency. If you’re happy with the overall relationship, provide incumbents with an opportunity to keep that freight.

Communicate Quickly and Effectively: The faster you communicate about upcoming loads, the more likely you are to secure a truck. Talking with carriers ahead of time about anticipated surges and decreases in your freight volume can also help them plan and prioritize your shipments.

Flexibility: If possible, become flexible in your pick-up and delivery times, so you can create a larger pool of trucking companies available to move your freight. For some shippers making operational changes that allow for deliveries and pick-ups on weekends increases flexibility. Most drivers do not operate on a traditional workweek schedule, so working with receivers and shippers that offer flexible hours allows for loads to be moved more efficiently and promptly.  

Increase Efficiency: There are several ways to cut costs examine your transportation and supply chain for ways to increase your performance while saving money. Are there less-expensive routes you can use for shipments that are not time-sensitive? Would other modes of transport like intermodal or less-than-truckload be more economical than truckload freight?

 Tap Your Third-Party Provider’s Range of Services: Warehousing, fulfillment, transportation, technology—the more you can obtain from a single provider, the more seamless, scalable, and cost-effective your supply chain will be. Organizing the logistics function helps to ensure that you provide consistent service and offer better predictability and reliable deliveries. 

Taking a more strategic approach to truckload procurement helps align the business goals and outcomes of both carriers and shippers. It can result in significant savings and extraordinary service levels over time. To learn more about our freight services click here.


Processes, Technology, Warehousing

Over the past couple of weeks, our operations, IT, and superuser teams have been working vigorously to transition five distribution centers into e-commerce centers. This was a massive undertaking for our team because; e-commerce granted customers can break open cases, which was an entirely new process for us. Unlike a traditional brick in mortar stores that orders everything in cases, e-commerce customers like Amazon order everything in eaches, which means that we had to completely update every item in all five warehouses to handle both eaches and cases. Due to the different variables, our team also had to update all the quantities, volumes, weight, etc. to reflect the each or case. On October 12th, after a bunch of testing from our warehouse management system partner Zethcon our warehouses went live as e-commerce centers.

Systematically with this new change, our team was able to achieve:

Sending the ASNs to all customers no matter in which way they ordered in the UOMs that they want BOLs & packing lists are in the customer ordered UOM.                                        

We are able to send a UPS tracking number with the order number to the customers that placed an order online.  

We are able to pick all orders no matter the UOM and have it make sense to the picker.             

Not for resale sticker communication to the picker when applicable for parcel orders.  

Worldship integration with Zethcon’s WMS Synapse and more.                                       

Our superuser team Scott Dowers & Nina Wilson exceeded all expectations by trial and error testing as well as SOP creation. Without help from their training program, the transition would not have gone so smoothly. Our EDI provider, Pinnacle, was also enormous as we had to re-write every single map. Not to mention, our operations Managers Randy Newman & Shaun Fehr, created packout lines that are running extremely efficiently.

One of our DC’s was able to ship out 175 parcel orders right after the implementation. Another special shout out to Jeffrey Godfrey & Jerod Brewer, who is leading the way for this implementation. Mitchell Blake & Tina Myers are fixing IC issues right on the spot, and with these changes, we see fewer and fewer errors. An outstanding effort from everyone on Team Taylor to get such a significant accomplishment completed across the entire network. 



A warehouse typically refers to the establishment that a customer’s products are stored for a specified period. Warehouses generally are less high-energy than distribution centers. Sorting items, shipping them out, and replenishing stock are all a part of the daily functions. Distribution centers can act as warehouses too, but warehouses can’t double as a distribution center. Warehouses can be designed to receive goods directly from railways, airports, or seaports, and are usually equipped with forklifts and even cranes for moving and organizing products. 

Distribution Center (DC):

A distribution center is slightly more complex than a warehouse in that it’s a more high-velocity operation as opposed to a static warehouse. Meaning that a distribution center offers more services to clients, whether they’re internal or external. A DC is generally thought of as demand-driven. 

Fulfillment Center (FC):

A warehouse facility focused on order fulfillment in which the company fulfills its obligation to send a person a finished good. Typically refers to services of a store, either brick, and mortar or e-commerce: orders received, packaged, and shipped to end consumers. 


People, Team Taylor, Warehousing

We would like to Congratulate the September 2019 monthly winners from our team in Bellevue, NE. These awards are based off of productivity and QA points. To learn more about our warehousing awards click here.

Most Improved– Emmett Williams 

Receiving– Justin Rundel

Loading– Emmett Williams

Putaway– Eddy Rosete

Picking–  Nate Juhl & Shawn Emmons

Congrats to all the Winners!

TLi Warehouse awards Bellebue
Sept. 2019 Warehousing Awards


On the October episode of Taylor Talk, customer relations coordinator Rhonda Mettey discusses Taylor’s transportation logistics processes. How they’ve changed throughout the years, the bumps and hurdles along the way, and how we’ve become the Nation’s Most Progressive Family Owned Logistics Company. Click the links below to listen!

Technology, Truck Driving

2020 is in just a few short months. It’s the year that Gartner predicted that more than 50% of major business processes will incorporate some form of the Internet of Things (IoT). Logistics companies are upon some of these major businesses. Though often disregarded, the application of IoT in supply chain management is already making extraordinary advances and improvements in the logistics landscape. From sensors providing visibility of products in transit to cloud platforms that optimize fleet management and load dispatching. Implementing IoT technology not only ensures efficient operations, but it also gives an edge on competitors and builds your brand. Below are a few of the many functions IoT provides for various logistics companies.

1. Tracking Capabilites

An essential IoT function in the supply chain is tracking and visibility. A Forrester study concluded that 77% of surveyed organizations consider locating objects, containers, and drivers as the top primary functions of supply chain IoT. With RFID and GPS sensors, operators can trace a product, truck, or container in real-time. These technologies also monitor vital details like time spent in transit and temperature control. This data allows operations managers to improve and get a firmer grip on quality control and on-time deliveries. 

2. Fleet Management

To efficiently manage fleet operations, there are now GPS and other tracking technology capabilities that gather data in real-time. These IoT functions are essential for a fleet operations team, so they know the location of the trucks, weather conditions, traffic situations, driving patterns, and average speed. This real-time data helps logistics operators make more efficient routes, manage headcounts, save on fuel cost, and ultimately optimize their fleet.

3. The Ability to Predict Maintenance

Supply chain management is typically an asset-intensive business process. From warehouse equipment to delivery vehicles, these assets need to be continuously monitored to ensure that they are still that processes are running as efficiently as possible. Through the capabilities of smart sensors, operators can determine if a particular asset needs to be serviced. Thus resulting in reduced asset downtime and asset failure, which overall saves money. 

To learn more about our services click here


Team Taylor, Technology

It’s International Podcast Day! Need a new podcast to listen to? Tune into Taylor Talk, a monthly logistics podcast where our professionals cover everything from carrier relationships to warehouse superusers. Click any of the pictures below to listen!

Freight Brokerage

It’s no secret that the transportation industry is heavily dependent on supply and demand. Every year holds uncertainty from consumer trends to the ups and downs of the market; however, there is always a forecasted plan for the seasons of freight. Like fall, winter, sporing, and summer, the transportation industry also has four seasons. Below are the four seasons to the logistics industry. 

It’s a new year; the holidays are past us, and freight volume is on the decline. Not to mention these months are the peak of winter, the frigid temperatures and snowy roadways are not shipping-friendly. Typically during these months logistics companies are recovering from holiday shipping. Freight volume will start to progress as the months approach the spring season.

With the arrival of spring, the produce season begins. Freight volumes will increase, and carriers have more loads to choose from allowing them to pick and choose different loads. With carriers being pickier, finding trucks become more challenging, and rates increase. In certain parts of the United States, the capacity and shipping rates change significantly for non-produce shippers, as carriers are massively switching to high-paying produce loads. 

Produce season has come to an end; however, the hecticness doesn’t stop here. It’s now time to prepare for back to school season and to start planning for the upcoming holidays. During these months, sales are typically up, and companies are rapidly shipping products in and out of their facilities to ensure all inventory is ready for the holidays. Rates are still climbing, and freight volumes are towering. 

Happy Holidays! It’s that time of year again; companies are rushing to complete last-minute purchase requests before the holiday closures. The new year is rapidly approaching, and no one wants to leave freight behind and drag it into the new year. The roads start to get busy with people taking time off for long weekends, holiday gatherings, and vacation time. It’s a time that needs to be carefully planned as last-minute items can pop up, and delays are likely.

Our team is continuously on top of marketing changes and forecasted trends. Knowing the four seasons of transportation freight is just the beginning of our expertise. Let us be your transportation advisor. To learn more about our brokerage services here.

Learn more about our warehousing services here. 



The E-commerce Warehouse of Today

Traditional forms of warehousing are not able to keep up with the ever-shifting retail landscape. Today’s consumers can review, compare, and purchase items faster than ever. New retail trends have led many consumers to expect low-priced — yet astonishingly fast — processing, shipping, and handling. To achieve this new level of speed for customers, warehouses today look much different than they have in previous years. For instance, the size of the warehouses has increased significantly over the years. E-commerce has required businesses to not only stock a more extensive selection of items but also have additional space available for the technology and equipment facilitating the various high-speed processes taking place. Warehouses today also require much taller interiors to allow for vertical integration of storage, conveyor systems, and so on.

A New Way of Picking Orders

Warehouses used to be able to ship vast quantities of items to other businesses for sale. However, the model has shifted drastically as the new point-of-sale is in consumers’ palms — in the form of mobile phones, tablets, and other devices — rather than brick-and-mortar locations. For warehouse management, this means trends in purchasing are more challenging to predict, and now warehouses must stock more items. Furthermore, those employees and robots working in the warehouse must be able to efficiently pick and package individual items rather than load the entire pallet.

Manage All Order Types Under One Roof

There is no longer this notion of splitting up different order channels amongst various distribution centers (DC). In the past orders from different retailers came from one DC, all while online orders came from another center. There was even separation from small parcel shippers that operated using less-than-truckload to those who were shipping out entire palettes. Now with the use of a sophisticated warehouse management system, all the different functions of an e-commerce operation can be handled under one roof. Thus improving customer’s efficiency as well as overall cost.


Cincinnati, Taylor Information, Team Taylor

“Proud to have been a finalist from The Goering Center’s best Family Business with 100+ employees for our legacy, leadership, and strong culture and am honored to be apart of it alongside Rex Taylor, Drew Taylor, and Keith Swensen and the rest of the Taylor Logistics & Taylor Distributing Family. Thank you Noelle Taylor for all your work with this and John Goering & Carol Butler for their work and dedication to the Cincinnati community” – Grant Taylor


Intermodal Transportation

What is Drayage? 

Drayage is a term used to describe the moving of container freight over short distances, mainly in the same city between rials facilities, ports or other shipping hubs. 

Drayage moves can include:

1. Moving cargo from port to port or rail to rail

2. Port to the rail yard

3. Port to warehouse/shipping hub

4. Facility to the port, rail yard, or another facility

The history of Drayage 

In history, the term drayage originally stems from the term dray, a low cart without fixed sides that could be used for carrying heavy loads a short distance. Although dray is defined as a cart historically, dray may be any vehicle used to transport heavy loads a short distance, including a sled, wagon, or carriage. 

Drayage Today

In the early years, drayage services were considered a risky move for shippers and IMC’s. Today, a majority of that risk is gone, and rail intermodal is an essential part of most supply chains’ transportation portfolio. Drayage services have proven its value, experienced growth, and earned the respect of the Class I railroads as well as world-class shippers. It stands on the threshold of a new ear of growth as challenges mount for long-haul truckloads. While a lot of long-haul conversions have taken place, regional opportunities in the east are proving drayage services are not just a mode for cross-country freight moves.

Ultimately, any successful logistics operation starts with proper planning; let our team be your drayage advisor. Being in Cincinnati Taylor is located next to two major inland ports that service the entire midwest region. In addition to our local ports, our fleet also services Virginia, Maryland, North Carolina, and Chicago. From picking up freight and moving it to the next hub, Taylor drayage services are an efficient solution for your intermodal strategy. 


21 CFR 117: Code of Federal Regulations; Chapter 21, Part 117 cGMP’s. The US’s core food safety regulation under the authority of the FDA.

3PL: A third-party, or contract, logistics company. A firm to which logistics services are outsourced. Typically handles many of the following tasks: purchasing, inventory management/warehousing, transportation management, order management. 

5 Whys: is an iterative interrogative technique used to explore the cause-and-effect relationships underlying a particular problem. The primary goal of the technique is to determine the root cause of a defect or problem by repeating the question “Why?”. Each answer forms the basis of the next question. The “5” in the name derives from an anecdotal observation on the number of iterations needed to resolve the problem.

5S: is a workplace organization method that uses a list of five Japanese words: These have been translated as “Sort”, “Set In order”, “Shine”, “Standardize” and “Sustain”. The list describes how to organize a work space for efficiency and effectiveness by identifying and storing the items used, maintaining the area and items, and sustaining the new order.

Accessorial Charge: Charges for a wide variety of services/privilages, available in connection with the transportation of goods.

Adulteration: To make imperfect by adding extraneous, improper, or inferior ingredients.

Allergen: A sustenance that triggers or sets off an allergic immune response in your body. In a sense your body sees the substance as foreign and begins to attack it as a foreign invader. “The Big 8”. A hazardous ingredient. A stealth component. All allergens are proteins.

Allocations: refer to actual demand created by a sales order against a specific item. A Standard Allocation is an aggregate quantity of demand against a specific item in a specific facility. Standard Allocations do not specify that specific units will go to specific orders. A Firm Allocation or commitment is an allocation against specific units within a facility such as an allocation against a specific location, lot, or serial number. Standard Allocations simply show that there is actual demand while Firm or Hard Allocations reserve or hold the inventory for the specific order designated.

Ambient:dry space (all surroundings, no refrigeration)

An example of Flip Charge: When a private container is grounded off of a train and no chassis is available at that time. A flip charge is assessed because a flip is required at a time after the train is unloaded.

Another name for Interchange Agreement: Equipment Interchange Agreement.

Antiseptic: A substance that prevents the growth of bacteria and molds, specifically on or in the human body.

Asset: Taylor owned equipment.

Authority Code: Number that is given by the rail for verification for a published rate.

Backhaul: Hauling cargo back to point A.

Bacteria:Microscopic, one-celled, living micro-organisms which multiply by splitting into two.

Bioterrorism Act (2002): US Regulation that requires key components to protect the nation’s food supply chain from acts of intentional contamination. Registration of FDA regulated food facilities was started under Section 305 of the Act. Facilities are required to renew their registration every even-numbered year during the period beginning Oct. 1 and ending Dec. 31

Bobtail: Non-Revenue movement without a trailer or container attached.

BOL stands for: Bill of Lading.

BRC: British Retail Consortium – A GFSI Scheme

Broker: Individual who acts as an agent for a customer.

Bundled: Joining of all dray/rail services combined to one single source.

CAPA: Corrective Action Preventive Action Program. The keystone of our Quality Program.

Capacity: Maximum ability to hold or contain.

Carrier: A firm that provides transportation services, typically owning and operating transportation equipment. Examples include: trucking company, railroad, airline, steamship line, parcel/express company. 

CCP: Critical Control Point. Currently TWC has no CCP’s. A CCP is more demanding than Control Point or Simple Control Point. CCP’s have critical limits. The point at which a measure can be applied to control the hazard. If no CCP, it all comes down to the GDP’s or the Prerequisite Programs.

Chassis: Rubber tired trailer underframe on which a container is mounted for street or highway transport.

Chemical Sensitivities: Foods or Food additives that elicit an abnormal physiological response.

CL: Critical Limit. The point at which the hazard is rendered safe. All CCP’s have them. CP’s do not.

Claims: Demand, supported by evidence to show that the claimant has sustained a loss through a negligence of a carrier.

Cleaning: The removal of soil, food residues, dirt, grease and other objectionable matter.

COFC Stands for: Container on Flat Car.

Common carrier: A for-hire carrier providing transportation services to the general public. Obligations: to serve, to deliver, to charge reasonable rates, to avoid discrimination. Previously regulated in the United States; most are now deregulated.

Consignee: An individual or firm to whom freight is shipped. A freight receiver. 

Consolidation: Bringing together many small shipments, often from different shippers, into large shipment quantities, in order to take advantage of economies of scale in transportation costs. In-vehicle consolidation is when a vehicle makes pickups from many customers and consolidates freight inside the vehicle. Out-of-vehicle consolidation occurs at a terminal facility; shipments to a single customer/region are consolidated before shipment. 

Contact Insecticide: A spray that kills by contacting the insect at the time of application: there are no long-lasting effects.

Container on Flat Car: Movement of a container on a railroad flatcar. This movement is made without the container being mounted on a chassis.

Container: Truck trailer without wheel/chassis that is lifted onto flatcars.

Contaminant: Any biological or chemical agent, foreign matter, or other substances not intentionally added to food which may compromise food safety or suitability.
Contamination: The occurrence of any objectionable matter in foods.

Continuous Improvement: A quality philosophy that assumes further improvements are always possible and that processes should be continuously reevaluated, and improvements implemented. CAPA and Root cause analysis is a model for a continuous improvement program.

Control Measure: Any action or activity that can be used to prevent, eliminate, or reduce a significant hazard. i.e. the controls within the prerequisite programs such as individual GDP’s.

Core Competency: The main strength or strategic advantage of a business. A combination of pooled knowledge and technical capabilities that allow a business to be competitive in the marketplace. Core Competencies are functions that differentiate a company. TWC’s CC are inventory accuracy and Food Safety program.

Correction: repair, rework, or adjustment and relates to the disposition of an existing nonconformity.

Corrective Action: the action taken to eliminate the causes of an existing nonconformity, defect or other undesirable situation to prevent recurrence.

CP: Control Point. A process to control a Food Safety hazard where loss of control does not lead to an unacceptable health risk.

CQP: Critical Quality Point. Quality is not Food Safety, although Quality can be impacted by poor Prerequisite and SOP’s. CQP’s have CL’s, QP’s do not.

Crane: Large machine that straddles the railroad track for the purpose of loading and loading containers and trailers to and from rail cars.

Cross Town: When a drayman or railroad delivers a container or trailer from one railroad to another for the continuance of the move.

Cross-dock: Transportation terminal in which received items transferred directly from inbound to the outbound shipping dock, with storage only occurring temporarily during unloading and loading. No long-term storage is provided. Usually used only for vehicle transfers. Often owned and operated by large shippers. Examples: Home Depot, food service companies, hub passenger airports. 

Customs Broker: Company or Individual licensed by the Treasury Department to act on behalf of importers/exporters in handling US Customs transactions.

Cut Off Time: Time a container or trailer must be ingated at the terminal to meet a scheduled train loading for departure.

Cycle Count: any process that verifies the correctness of inventory quantity data by counting portions of the inventory on an ongoing basis. Any process that uses regularly scheduled counts but does not count the entire facility’s inventory in a single event.

Danger-zone of bacterial growth: The temperature range within which multiplication of pathogenic bacteria is possible

Dead-head: A portion of a transportation trip in which no freight is conveyed; an empty move. Transportation equipment is often dead-headed because of imbalances in supply and demand. For example, many more containers are shipped from Asia to North America than in reverse; empty containers are therefore dead-headed back to Asia. 

Dehydrate: To remove water

Detention: Charge made by the drayman firm or carrier for holding past a certain alotted time to load or unload.

Detergent sanitizer: A chemical used to remove grease, dirt and food particles, also used to reduce the number of micro-organisms to a level that is safe, and which will not cause premature food spoilage.

Diversion: Change made in the route of a shipment in transit.

Door to Door: Movement from the customer’s front door (dock) to the receiver’s front door (dock).

Door to Ramp: Movement from the customers front door (dock) to the destination intermodal ramp closest to the receiver.

Double-Stack: Movement of containers on specific rail cars which allow one container to be stacked on another container for better ride quality and car utilization.

Drayage: Movement of a container or trailer to or from a rail ramp for loading or unloading.

Drayman: Person employed to pick up or drop off a container or trailer at an intermodal terminal.

Driver Assist: When a drayman or driver is required to assist in the loading/unloading of a container or trailer.

Drop & Hook: When a drayman or driver drops a loaded or unloaded trailer or container at shipper or receiver and hooks up to an empty trailer or container which was previously dropped and either returns it the ramp.

Dry Run: When a drayman or driver goes to a shipper or ramp to pick up a shipment and it is either cancelled or not available.

Dunnage: Material used to protect or support freight in containers or trailers.

Economically Motivated Adulteration (EMA): Fraudulent, intentional substitution or addition of a substance in a product for the purpose of increasing the apparent value of the product or reducing the cost of its production, i.e., for economic gain.

EDI stands for: Electronic Data Interchange.

ELD stands for: Electronic Logging Device.

Electronic Data Interchange is: The process of sending and retrieving information electronically, i.e. shipment orders, waybilling, etc.

Embargo: To resist or prohibit the acceptance and handling of freight. An embargo may be caused by acts of God such as tornadoes, floods, inclement weather, congestion.

En Route: In transit to destination.

Example of Interchange: Union Pacific to CSX.

Examples of Intermodal: Truck to rail, rail to rail, rail to truck.

Exit Criteria: Comprehension Verification. Conditions that must be fulfilled in order for training or a process to be considered complete.

FAK: Freight of All Kinds.

FCL (full container-load):  An ocean-shipping and intermodal industry term; a full container-load shipment is when a shipper contracts for the transportation of an entire container. The vast majority of intermodal and ocean freight is contracted in this manner. Historically, FCL also stands for full carload which is the primary business of all modern railroads, and is the railroad equivalent of TL trucking. 

First Step in Intermodal Shipment Flow: CSM.

Fishbone Diagram: also called a cause and effect diagram or Ishikawa diagram, is a visualization tool for categorizing the potential causes of a problem in order to identify its root causes.

Flatcar: Freight car having a floor without walls or a roof to carry containers, trailers, or oversized commodities.

Flip Charge: Charges accrued when the railroad si required to provide an unnecessary or extra flip.

Flip: When a container is picked up off of the ground and mounted on a chassis for street or highway transport.

FOB (free-on-board) point: Point at which ownership of freight changes hands from shipper to consignee. FOB- origin indicates that consignee owns the goods in transit; FOB-destination indicates that shipper owns goods in transit. Owner of goods in transit is liable for loss and damage to freight, and thus should provide insurance. 

Food Authenticity: Is about ensuring that food offered for sale or sold is of the nature, substance and quality expected by the purchaser.
Food business- Any businesses in the course of which commercial operations with respect to food or food source are carried out, like Taylor Logistics.

Food Fraud: illegal deception for economic gain using food including ingredients through finished goods. A collective term encompassing the deliberate and intentional substitution, addition, tampering or misrepresentation of food, food ingredients or food packaging, labeling, product information or false or misleading statements made about a product for economic gain that could impact consumer health.

Food Hygiene: All conditions and measures necessary to ensure the safety and suitability of food at all stages of the food chain.

Food Integrity: Can be seen as ensuring that food which is offered for sale or sold is not only safe and of the nature, substance and quality expected by the purchaser but also captures other aspects of food production, such as the way it has been sourced, procured and distributed and being honest about those elements to consumers.

Food Poisoning: A notifiable illness, usually with symptoms of acute diarrhea and /or vomiting caused by the consumption of contaminated or poisonous food. (A multiplication of bacteria usually occurs within food.)

Food-borne illness: An illness resulting from the consumption of the food contaminated by pathogenic micro-organisms (and /or toxins).

Food-handling: Any operation in the production, preparation, processing, packaging, storage, transport, distribution and sale of food.

Free Time: Time period allowed before storage or detention charges begin to accrue.

Freight bill-of-lading (freight bill) : A document providing a binding contract between a shipper and a carrier for the transportation of freight, specifying the obligations of both parties. Serves as a receipt of freight by the carrier for the shipper. Usually designates the consignee, and the FOB point.

Freight forwarder: An agency that receives freight from a shipper and then arranges for transportation with one or more carriers for transport to the consignee. Often used for international shipping. Will usually consolidate freight from many shippers to obtain low, large- volume transportation rates from carriers (through a contract ). Often owns some pickup and delivery equipment; uses to transport freight to/from consolidation facilities. Also provide other shipping services: packaging, temporary freight storage, customs clearing. 

Freight size: Freight is most often measured by its weight, and transportation vehicles of varying sizes typically have weight capacities that cannot be exceeded due to engineering or regulatory reasons. Freight may also be measured by cube, which generally refers to the volume of the freight. A vehicle is said to cube-out if it does not exceed its weight capacity, but its volume is completely full. 

FSMA: Food Safety Modernization Act- The Comprehensive Act of 2011 gives the FDA authority to recall and to withdraw registration. The fundamental aim of FSMA is to prevent and not just react to foodborne illness outbreaks.

FSSC 2200: Food Safety System Certification. One of 4 GFSI Schemes.

Gastroenteritis: An inflammation of the stomach and intestinal tract that normally results in diarrhea.

Gate: A point at an intermodal terminal where a clerk checks in and out all containers and trailers. All reservations and paperwork are check at the gatehouse.

Gatehouse: Structure at the gate where a clerk inspects and clears the entrance and exit of all containers and trailers.

Germicide: An agent used for killing micro-organisms.

GFSI: Global Food Safety Initiative

GHS: Globally Harmonized System of Classification and Labeling of Chemicals.

Grounding: Term used to identify when a piece of equipment has been removed from a flat car.

HACCP Plan: (Hazard Analysis of Critical Control Points) a scientific approach that identifies preventive controls in food production and distribution where unsafe and unsound conditions could occur.

HARPC: Hazard Analysis & Risk-Based Preventive Controls

Hazard: An agent or cause that is reasonably likely to cause illness, injury, or death or customer dissatisfaction in the absence of control. There are 3 types: biological, chemical, and physical.

Hazardous Material HAZ MAT: Substance greater than a 1000 lbs of physical or chemical characteristics that may cause or significantly pose a substantial hazard to human health or the environment when improperly packaged, stored, transported or otherwise managed.

How long does a typical freeloading/unloading take: No more than 2 hours.

Hub-and-spoke: A transportation system design in which large hub terminals are used for freight consolidation. Medium-volume services serve the spoke-to-hub collection and hub-to-spoke distribution tasks. Large-volume services are operated in the hub-to- hub markets. In most systems, all outbound/inbound freight for a spoke uses the same hub, and thus larger shipment sizes are realized. Many transportation systems oriented in this way.

Hygiene Immunity: The ability to resist an invading organism so that the body doesn’t develop disease.

If the DMP decides to use a Partner Carrier, who does the shipment go to: Dray Operations Specialist.

If the DMP decides to use an asset, who does the shipment go to: DAP

IFS: International Featured Standards. The German GFSI Scheme
Incubation (onset) period – The period between infection and the first signs of illness.

Industrial Foods: Food Ingredients. Food that is inviting to food pests such as flour or cereal. Usually dry food. Sensitive Food. Vulnerable from a Food Defense perspective.

Ingate: Process of checking a container or trailer into the origin rail ramp facility.

Insecticide/pesticide: A chemical used to kill pests.

Integrated Pest Management (IPM): An effective and environmentally sensitive approach to pest management that relies on a combination of common sense practices. The information in combination with available pest control methods is used to manage pest damage by the most economical means and with the least possible hazard to people, food product, and the environment.

Integrators: Companies that provide door-to-door domestic and international air freight service. Own and operate aircraft, as well as ground delivery fleets of trucks. In contrast, freight-hauling airlines typically do not provide door-to-door service. 

Interchange Agreement: Agreement between a railroad and a drayage company that allows a specific drayage company to drop off or pick up railroad or private intermodal equipment at the said railraod’s facilities.

Interchange: Exchange of rail cars – trailer and/or containers, from one railroad to another.

Interline shipment:  Shipment moving from origin to destination via two or more carriers. Occurs frequently in rail transportation: for example, each rail container moving from Atlanta to Los Angeles is moved interline, using for example CSX and Union Pacific with an interline junction in New Orleans. 

Intermodal: Transport of freight by two or more modes of transportation.

J-1: Report filled out during the ingate and outgate process. The j-1 details damage to the unit, container information, shipping information, drayman involved and time of ingate/outgate.

Landing Gear: Moveable metal legs on the front of a trailer which support the trailer when not connected to a tractor.

Last step of the ISF: Origin to Rail.

LCL (less-than-container-load): An ocean-shipping and intermodal industry term; LTL equivalent in container shipping. Container freight stations at ports serve as consolidation and deconsolidation terminals. Historically, LCL also stands for less-than-carload. Before the prominence of interstate trucking, railroads offered less-than-carload (LCL) service but this business has largely disappeared. 

Listeria: a cold loving deadly bacteria that can be spread through food. Listeria can cause miscarriage and meningitis.

Live Load: When a drayman or driver stays with a container or trailer while being loaded or unloaded.

Load Shift: Term when the contents of a container or trailer are shifted inside the unit sometime after it leaves the actual origin and before it arrives at the final destination.

Loss and damage: Loss or damage of freight shipments while in transit or in a carrier-operated warehouse. Terms for the handling of claims are usually stipulated in the freight bill. Shippers/consignees usually take out insurance against L&D with premiums a function of the value of goods shipped, and the likelihood of L&D. 

LTL stands for: Less than Truckload.

Lumper: Person hired to help unload a container or trailer instead of using the driver.

Mitigation: Intended to reduce the consequence of the event. (see prevention)

NVOCC: Nonvessel-operating common carrier. Owns no vessels (ships), but provides ocean shipping freight-forwarding services. Provides consolidated, negotiated-rate services for ocean and inland water carriers. Often will affliate with freight forwarders to provide pickup/delivery, other services. 

Opportunistic Count: occurs when an associate is asked to confirm how much inventory is left at a location where he or she is already working.

NVOCC: Nonvessel-operating common carrier. Owns no vessels (ships), but provides ocean shipping freight-forwarding services. Provides consolidated, negotiated-rate services for ocean and inland water carriers. Often will affliate with freight forwarders to provide pickup/delivery, other services. 

OTR is: Refers to the movement of a truck over the road instead of an intermodal movement.

OTR stands for: Over the Road.

Outgate: Process of checking a container or trailer out of an intermodal facility.

Packaging: converting finished product into a new SKU. Could be a display pallet. We do not use the term repack or repackaging.

Packing List: Detailed specification as to goods packed into a container or trailer.

Pad: Area within a parking lot or intermodal terminal designated for a particular type of container, or trailer, such as a loaded outbound.

Pallet: Wooden, paper, plastic platform, usually with a top and bottom, where packaged goods are placed to facilitate movement by some type of freight handling equipment.

Pareto Principle: states that a small # of causes are responsible for a large number of effects. (Ex. A small number of order fillers are responsible for a large number of mistakes). The 80/20 Rule. Separating the vital few from the trivial many. One of our quality tools.

Partner Carrier: Third-party logistics service provider that is paid to haul contracted shipments for a fee.

Pathogen: Disease- producing organism.

PDCA: (plan-do-check-act, sometimes seen as plan-do-check-adjust) is a repetitive four-stage model for continuous improvement (CI) in business process management.

Per Diem: Charge based on a fixed rate per day which a carrier makes against another carrier or customer for use of its container or trailer.

Permeable: to pass through or to penetrate. An example of this would be bagged product or PHF, Potentially Hazardous Packaging.

Pest: any objectionable or noxious animals or insects including but not limited to birds, rodents, flies, and larvae.

Pheromone: A chemical secreted by an animal usually an insect that influences the behavior, development, or physiology of others of the same species, and often functions as an attractant of the opposite sex.

Pickup Number: Secure number provided to parties listed on the waybill. Allows only those parties to receive a container in order to outgate from our ramp facilities.

Placard: Sign affixed to a rail car or truck, which indicates the hazardous designation of the product being transported in that vehicle.

Pool: An assigned group of containers, trailers, or cars used to satisfy the transportation requirements of a customer.

Port Charge:  Charge for services rendered at ports.

Port of Entry: Port at which foreign goods are admitted into the receiving country. Ports of entry are officially designated by the government.

Prevention: Intended to reduce or eliminate the likelihood of the event occurring.

Preventive Action: action taken to eliminate the cause of a potential nonconformity, defect, or other undesirable situation in order to prevent occurrence.

Preventive Controls: Risk-based, reasonably appropriate procedures, practices, and processes that one would employ to significantly minimize or prevent the hazards identified under the hazard analysis that are consistent with the current scientific understanding of safe food manufacturing, processing, packing, or holding at the time of the analysis.

Private carrier: Owned and operated by a shipper. Usually refers to private trucking fleets. Components include: vehicle fleet, drivers, maintenance equipment. Often more expensive than contracting out, but not always. Can serve special needs: fast, high-ontime-reliability delivery; special equipment; special handling; availability. 

Private Equipment: Equipment whose ownership is vested in a person or company that is not engaged in the service of common carriage.

Purchase Order – PO: Document issued by a buyer to seller, indicating types, quantities, and agreed prices for products or services.

Quality Assurance: QA is process and system oriented and focused on defect prevention. QA resides within the direction and focus of management.

Quality Control: QC is product or service oriented and focused on defect identification. QC is the responsibility of the people preforming the activity. Order Checking is QC. QC is similar to Verification.

Ramp-to-Door: Movement from the destination ramp to the consignee.

Ramp-to-Ramp: Movement from the origin ramp to the destination ramp.

Ramp: Slang word for an intermodal terminal.

Reconsignment: Any charge in the original billing of goods in transit.

Recoup: processing TWC damage, both internal (our damage) and external (incoming damage)

Redo: a process that did not work the first time and had to be done over again. Our Food Quality Objective “Is doing it right the first time”

Reefer: A refrigerated container. For long storage in transit (or in ports) must be plugged into a ship’s power system (or port’s). Temporary power units can be attached that last for 18-36 hours. 

Reportable Food Registry: Federal Law requires a responsible party to file a reportable food report electronically at within 24 hours of determining that the use of, or exposure to, an FDA-regulated food (other than infant formula and dietary supplements) will cause serious health consequences or death to humans or animals.

Reportable Food: is that for which there is a reasonable probability that the use of, or exposure to, such article of food will cause serious adverse health consequences or death to humans or animals.

Residual insecticide: A long lasting insecticide applied in such a way that remains active for a considerable period of time. (unlike a contact insecticide) Some insecticides will leave a residue that will continue to kill insects for several weeks or perhaps even longer. Because of this long-lasting effect, the EPA places certain restrictions on the use of residual insecticides.

Rework: implies open or exposed product. TWC currently preforms no rework. A hi-risk process.

Rez-1: Independent agent that handles all rail owned equipment reservations with a centralized system to manage assets through the internet.

Risk analysis: is a process consisting of three components: risk assessment, risk management and risk communication.

Risk assessment: is a scientifically-based process consisting of hazard identification, hazard characterization, exposure assessment, and risk characterization.

Risk: Likelihood + Severity (Consequences of exposure) an uncertainty of an outcome that is assessed in terms of likelihood and consequence.

Root Cause Analysis: the process of evaluating, assigning, and measuring root causes rather than symptoms.

Root Cause: The ultimate source of an effect rather than the symptom. The root, not the weed. Could be multiple causes.

Rubber Wheel Interchange: Containers or trailers that are interchanged between two railroads by means of drayage.

SAHCODHA: serious adverse health consequences or death to humans or animals

Salmonella: an organism which can cause serious and sometimes fatal infections in young children, frail or elderly people, and others with weakened immune systems. Healthy persons infected with Salmonella often experience fever, diarrhea (which may be bloody), nausea, vomiting and abdominal pain.

Sanitary: Free of disease causing organisms

Seal: Device for fastening or locking the doors of a rail car, container or trailer. This is done for security and integrity of the shipment.

Second Step in ISF: IOS.

Segment: Shipment divided into separate transportation portions
Shipper/consignor: An individual or firm that sends freight. A freight originator. 

Sensitive Foods: Readily affected or vulnerable to temperature or pest activity.

Spores: A resistant resting-place of bacteria protecting them against adverse conditions, such as high temperature.

SQF: Safe Quality Food

Statistical process control: (SPC) is a method of quality control which employs statistical methods to monitor and control a process. This helps to ensure that the process operates efficiently, producing more specification-conforming products with less waste. SPC can be applied to any process where the “conforming product” output can be measured.

Steel Wheel Interchange: Containers or trailers that are interchanged between two railroads while on the railroad flatcar.

Stock Recovery: Used to recover product that has not been placed in retail distribution channels but is still under the BCO’s direct control from which the company can assure there will be no forward distribution.

Stock Rotation: A control system which ensures food products are stored and removed from storage in a manner that prevents deterioration, obsolescence, and contamination. Ingredients, packaging supplies and other materials are rotated according to customer/consignee requested rotation. Our WMS handles all verifiable methods including First-In, First-Out (FIFO) basis or other verifiable methods (such as First Expired, First-Out (FEFO) to ensure stock rotation. Strict FIFO leads to poor rotation. Monitored by Cycle Counts. FEFO is our default protocol.

Storage Charges: Charge assigned to the shipper or consignee for holding containers or trailers at an intermodal terminal beyond the free time alotted to them.

Street Turn: Exchange of intermodal equipment without the means of reserving on REZ 1. Reusing the equipment immediately or from a drop / hook.

Switching:  Switching is a railroad term denoting the local movement of. 

Tariff: Legal listing of rates used when moving regulated traffic by rail.

TCI is: Refrigerated unit used to haul climate controlled freight.

TCI Stands for: Temperature Controlled Intermodal.

TCS Foods: Time/Temperature Control for Safety Foods

TDC: Taylor Distributing Co.

Third Step in ISF: Dray Market Planner or EDI to Rail.

Threat: The cause of an unwanted event that includes generally known variables or attributes of the source of the negative consequence.

TLI: Taylor Logistics Inc.

TOFC is: Rail trailer or container mounted on a chassis that is transported on a rail car. AKA piggyback.

TOFC Stands for: Trailer on Flatcar.

Toxins: Poisons produced by pathogens.

Trailer: Rectangular shaped box with permanent wheels attached for the transport of goods on rail, highway, or a combination of both.

Transload: To physically transfer product from one transportation vehicle to another.

Transportation broker: An agency that obtains negotiated large-volume transportation rates from carriers, and resells this capacity to shippers. Unlike freight forwarders, will not handle freight and owns no pickup/delivery equipment or storage facilities. 

TWC: Taylor Warehousing Co.

Unbundled: The dividing of a shipment into separate parts to different third party carriers / transportation providers.

Validation: (Effectiveness) Was it designed right? Were the right controls put in place? We validate on the front end of the process. We design Quality and safety into the process. Does it follow the law?

Verification: Did you do it? Part of Validation. But Validation is not part of Verification (because Validation always come first.) We use Verification to confirm compliance. We verify on the backend of the process. Cycle counts are verification as are checking the checker. Think Verification schedules.

Vertical Harmony: It is acceptable to store food products in nested packaging (air-tight, non-permeable, moisture-vapor barrier packaging) above products in racks with different allergen profiles in permeable packaging but not below.

Vulnerability: a weakness or flaw that creates opportunities for undesirable events related to the system (system design)

Water activity: A measure of the water in food available to aid in bacteria growth.

Waybill: Doc covering a shipment and showing the forwarding and receiving station, the names of consignor and consignee, car initials and number, routing, description and weight of the commodity, instructions for special services, the rate, total charges, advances and waybill reference for previous services and the amount prepaid.

What do Accessorial Charges Include: All charges other than linehaul and fuel charges.

What does the Dray Market Planner decide next: Whether Using an Asset or Using a Partner Carrier.

What is BOL: Shipping form which is both a receipt for property and a contract for the delivery of goods by a carrier.

When does the freight forwarder separate the shipment: Upon reaching the destination, the shipment is separated into small shipments and delivered.

When using a Partner Carrier who does the Dray Operations Specialist contact: Partner Carrier.

When using an Asset, Who does the DAP contact: Asset Driver.

Wholesome food: Sound food, fit for human consumption.

Withdrawal: The voluntary removal or correction of a product in the marketplace that involves a minor infraction that does not warrant legal action. Compared to a Recall. Done for Food Quality issues, not for Food Safety.

Zero Confirmation: occurs when the system shows an order picker has picked the last item in a slot and asks the picker for a simple yes or no confirmation. An Opportunistic Count that reduces overhead and improves asset utilization by allowing workers to conduct counts on the spot instead of making a separate trip.



Below is a resource center for Hurricane Dorian containing information on road and port closures, rail information, and disaster relief info.

American Logistics Aid Network

Active Logistics Needs

Port Updates

Georgia Ports

Port Canaveral

San Juan

South Carolina Ports

Rail Updates


Florida Trucking Association

Florida Road Condition Updates


Twitter Updates

National Weather Service

Twitter Updates


Freight Brokerage, Operations, Truck Driving, Warehousing

At Taylor, it is our mission to exceed customer expectations by diligently working harder, smarter and longer than any logistics company while ethically serving our employees, our carrier base, the environment, and the motoring public. As a service provider, our most crucial goal is to provide the highest level of service for our customers and our customer’s customers. With thousands of other logistics company in a very competitive industry, customer service is the nucleus for how we conduct our business.

The foundation for excellent customer service is relationships. One of the most valuable relationships as a third party logistics company is the relationship we build with our carrier base. Without a go-to contact base comprised of best in class carriers, it would be impossible to meet delivery schedules, keep up with customers volume, and stick to rate benchmarks. We also leverage our transportation management system (TMS) to optimize carrier loads and reduce costs across truckload and less than truckload.

Carrier relationships are not only important on the brokerage side, but it is also crucial at our distribution centers. Our warehouse managers use data to improve loading dock visibility, coordinate live and staged trailers, and manage docking time to enhance the efficiency of our carriers and shippers.

Another essential aspect of developing a successful carrier relationship is communication and feedback. Open discussion based on facts builds trust, integrity, and respect. Understanding and respecting the value that each party brings to the relationship makes the relationship grow even stronger. In a great partnership, carriers will have the opportunity to run their business more smoothly, and shippers will have the power of data to achieve higher levels of efficiency in their operations all while reducing costs.

D.M.T. Services, Inc. gave our warehouse crew in Monroe hats for unloading and loading  so quickly.

Intermodal Transportation, Taylor Information, Third Party Logistics

The information below represents average container sizes and limitations for steam-ship line equipment. There could be variances in the dimensions between some containers and the numbers below. Additionally, these numbers represent the containers’ limitations; in many cases state laws further limit the weight capacity of these containers for over-the-road transport.

20’ Container

Inside Length: 19’ 4.25”

Inside Width: 92.5”

Inside Height: 94”

Weight Restrictions: 38,000 lbs

Pallets: 9–10

40’ Container

Inside Length: 39’ 5.69”

Inside Width: 92.5”

Inside Height: 94”

Weight Restrictions: 43,500 lbs

Pallets: 20

40’ High Cube Container

Inside Length: 39’ 5.69’

Inside Width: 92.5”

Inside Height: 104”

Weight Restrictions: 43,500

Pallets: 20

45’ Container High Cube Container

Inside Length 44’ 5.59”

Inside Width: 92.59”

Inside Height: 106”

Weight Restrictions: 43,500

Pallets: 22

53’ High Cube Container

Inside Length: 52’ 6.5”

Inside Width: 98.5”

Inside Height: 109.5”

Weight Restrictions: 43,500

Pallets: 26-30


Freight Brokerage, Taylor Information, Third Party Logistics

Taylor Logistics the Nation’s most progressive family owned logistics company announced that they increased their freight broker surety bond through the Transportation Intermediaries Association from $100,000 to $250,000, further confirming its commitment to protecting the freight and transportation community against fraudulent behavior


Freight Brokerage, Processes, Third Party Logistics

Before working with a third-party logistics (3PL) provider, it’s essential to understand the functionality of that relationship. What responsibilities can a 3PL  take off your plate, and what will still be in your wheelhouse? 

Here’s a breakdown of how Taylor Logistics freight brokerage works, along with critical points surrounding our value-added services and essential points for how we can help you. 

What is a freight brokerage? 

Our brokerage helps customers with ready to haul freight find qualified carriers to haul the load. Typically freight brokers do not provide the truck or the shipping but provide the essential service that will help the shipper find the carrier. However, In addition to our brokerage out parent company Taylor Distributing in Cincinnati, OH has a full fleet of trucks ready to assist our customers with any intermodal/drayage needs.

Shipping Expertise – This is what our freight brokers do best, working with our brokers allows you access to their knowledge of best practices and latest technology.

Communication – We can track and log each step of the journey of your product. Our team is in constant contact with drivers, and we have access to GPS/EDI technologies to maintain the status of an order.

Flexibility and Scaleability – We provide our customers more, or less capacity based on their business from industry trends to seasonality. We are also connected to service providers nationwide, and we can quickly respond to flux, linking you to resources without any added risk.

Save time, Resources, and Money – Partnering with Taylor, is like having a dedicated shipping department without the expense of your own department.  Using our freight brokerage allows you to focus on your core business.

It’s a Partnership – Taylor works for you, we put our customer’s interests first, because when you succeed, and your business grows, so does ours.

Technology  –   We have invested in the latest technologies to improve our customer relationships, efficiency, and processes. Our technologies include: 

  1. Transportation Management Systems (TMS)
  2. GPS Tracking
  3. Reporting Software
  4. Quick Pay/E-Pay
  5. Electronic Data Integration (EDI) Software
  6. Application Programming Interfaces (APIs)
  7. Data Analysis Tools

People, Processes, Team Taylor

Although Taylor’s taglines have changed throughout our nearly 170 years in business, they’ve always been geared around our founding year. From “Since 1850″ to the longer ” Your Trusted Partner Since 1850″ we’ve never shied away from telling people our age. However, through recent research amongst our customers as well as industry experts, it came to our attention to rethink our tagline and our overall branding. No, we’re not getting rid of “Since 1850″, but it’s no longer our primary talking point. It’s moved to the secondary so we could talk about our processes and people first. We are thus repositioning our brand to the new era of ” The Nation’s Most Innovative Family Owned Logistics Company.”

Why the change? We asked our customers why they like working with Taylor. What sets us apart from the thousands of other logistics companies out there? Two key points stood out to us the most the first being the fact that we are a family owned and operated business, and the second being our innovation. Taylor is a mid-sized family owned business currently in 6/7th generation ownership. We provide a level of customer service that large corporations cannot. But more importantly, we are progressive; we stay up to date on our software, processes, and technology. But it doesn’t just stop there; our company culture is progressive. We rely profoundly on education and our quality program. Our quality program is a massive part of how we stay on the cusp of innovation not only is it apart of our mission, but it is also in our values. At Taylor, we have a saying: 85% on improving processes and 15% on innovation. That’s what makes us the Nation’s Most Innovative Family Owned Logistics Company.


Processes, Team Taylor, Technology

Employee education is an essential key to the success of your organization- it’s a fundamental way to set your business apart from the competition. Employees who feel their company is invested in their careers are likely to stay longer and work harder. On top of employee satisfaction training allows your employees to become more versatile and bolsters the value of that employee. There countless benefits to the importance of employee development, such as– a more competitive workforce, increased employee retention, and higher employee engagement.

At Taylor Logistics, we make sure all staff members in any role are equipped with the tools they need to succeed. We have memberships to many professional logistics, warehousing, management, and quality organizations that allow our employees to benefit from their classes, webinars, and discussions. Organizations such as The Resource for Warehouse Logistics (IWLA) which offer various course offerings throughout the year. A number of our staff members have attended IWLA courses including their Essentials of Warehousing and Rate Class. All classes are closed with a course exam and upon a passing grade are complete with a certificate adding value to that employees’ career.

Along with classes, our upper management will send several employees a year to various conferences in our particular fields. It’s a part of the Taylor model not only to learn and grow from these opportunities but to gain a new network from them. Through these various organizations and conferences, we have expanded our industry contact list, which allows for continuous brainstorming and mentorship.

Training doesn’t have to be as complicated as sending someone to a class for a certification or to a conference but can be a tutorial on creating a PowerPoint Presentation or on Adobe InDesign formatting. If there is an area an employee is looking to improve in, we try and provide the tools necessary for their success. The importance of training our employees – both new and experienced – cannot be overemphasized in our organization.

Other classes, organizations, conferences, and certifications our staff attends:



Processes, Technology, Warehousing

The automotive industry has a very complex supply chain consisting of ever-changing variables in a fast-paced environment. At Taylor Logistics in order for our automotive customers to avoid pricey in-house solutions that are difficult to manage we’ve customized our business to better suit the industry’s needs.

We help manage international loads, sorting, warehousing, overflow, and inventory reporting services so you can focus on your core business. Not only does Taylor have expectational warehouse services, but our complex service portfolio can also handle intermodal containers, TL/LTL shipments and railcar services to support inbound and outbound movement of all goods and parts. All of our services are tailored to assist in a seamless transition to the finished product.

At Taylor Logistics, upgrades come standard. Here’s quick look at our warehousing services:

  • Transferring international loads to palletized loads
  • Transferring crated products to tray
  • Dry Van services
  • Dump and Destroy
  • Cross Dock Services
  • Labeling

To learn more about our warehousing options and services talk with a Taylor Representative today.


Processes, Team Taylor, Warehousing

When storing another companies’ products in your warehouse it is crucial that your operations team has a system for sanitation and workplace organization. At Taylor we utilize the practice of 5S which stems from concept of lean management.

Here are the steps of 5S:

  1. Sort
  2. Set in Order
  3. Shine
  4. Standardize
  5. Sustain

5S: Sort

This requires all equipment and tools have appropriate areas within the warehouse. It’s important to sift through materials, keeping only the necessary items needed to daily complete tasks.

5S: Set in Order

It’s important to make sure all items have a designated location. Organize all workplace items in a logical way so they make tasks easier for employees. It’s also important to make sure each item has a specific spot to ensure that the team doesn’t put an item in the wrong place it also allows for managers to tell if something is missing.

5S: Shine

After items are sorted and set in order it is time to clean.  A clean and orderly warehouse ensures purpose-driven work place all team members. Look for potential safety hazards and hard to read labeling. Storage bins can be used for smaller items to prevent any loss.

5S: Standardize

Create a set of standards for processes and organization. For every item create rules for how and when they will be used. These standards can involve schedules, charts, lists, etc.

5S: Sustain

This step focuses on taking all of the previous steps of 5S and transforming them into ongoing habits to ensure continuous improvement. Sustaining a lean warehouse involves constant evaluation and discipline. The goal, after all, is to be as efficient as possible.