There are several marketplaces for eCommerce sellers, but one of the largest in the game is Shopify. Why has Shopify snowballed? Its bulletproof no-code design allows sellers to set up a store, sell, accept payment, manage inventory, showcase product pages, and connect with partners.
Are you using Shopify and looking to transition your fulfillment to a third-party logistics provider? Yes, it might sound a bit intimidating, but we promise it’s easier than you think! Your Shopify inventory dashboard will match your logistics partner WMS inventory, returns will be seamless, and you can focus on your core business by leaving the logistics to a 3PL (cough, cough, Taylor).
Shopify x 3PL Partner
Just like Shopify, your 3PL is here to help your business grow. A logistics partner can help with fulfillment management, inventory control/ planning, transportation, and excellent parcel shipping rates. Utilizing outsourced logistics, you’ll have more time to launch new products, make some TikToks, expand your brand, and focus on your business goals.
Find a 3PL Who Loves a Shopify Integration
A solid 3PL will have a Shopify integration widget that enables sellers to manage their Shopify storefront, design, new products, sales, etc. but connect it to a 3PL to handle fulfillment and shipping. In addition, the integration will allow sellers to see real-time inventory info within the Shopify dashboard. So selling out products will never be an issue; it will also help you forecast future demand.
Here’s how it works, when orders are placed through Shopify, it will go straight into the 3PLs warehouse management system. Making order management simple because it’s automated, there’s no need to upload a spreadsheet, download, or even click the mouse. Once you set up the Shopify store and connect via EDI, orders will flow directly to the fulfillment center and will be processed. The advantage of partnering with a logistics company is that you have real people handling your inventory and business. You can call on your personal assigned rep, tech superuser team, operations managers, and even the COO. There’s no call center, no putting in a ticket, no waiting for support.
CINCINNATI — Taylor Logistics Inc. (TLI), a Cincinnati-based third-party logistics company, announced plans to open another public fulfillment center outside Cincinnati later this month. At 5257 E Provident Dr. in Cincinnati, Ohio, the new location will be the companies third public multi-client warehouse in Cincinnati. Their headquarters (World Park 1) is positioned just down the street at 9756 International Blvd and World Park 2 on the same road at 10095 International Blvd.
“Our customized solutions, time-sensitive scalability, and technology have proven we are not merely a vendor for our customers but a partner, a team,” said Director of Warehouse Operations AJ Raaker. “This new addition for team Taylor is perfectly positioned for any business’s supply chain; Cincinnati’s ever-changing industry landscape and proximity to the consumer makes 5257 the perfect spot; here we grow, again!”
The brand new 130,000 square foot warehouse located on Provident Dr. is conveniently positioned next to two major interstates, rail ports, and cargo hubs. The Cincinnati/N. Kentucky International Airport is located 30 miles south via I-75/I-275, CVG, DHL, Amazon Prime Air. Being true to our food, beverage, flavoring, and pet food partners, this new building will be in Taylor standard as food grade.
About Taylor Logistics, Inc.
Taylor Logistics Inc. is the Nation’s Most Progressive Family Owned logistics company. From their founding in 1850 to today, Taylor is currently in sixth and seventh-generation ownership. Taylor’s passion is finding solutions for their customers through their various services. From warehousing both contract and public, freight brokerage, packaging, kitting, drayage, and trucking. All of which are customizable and technology-driven. Their 170 years of logistics experience have proven that they are not merely a vendor for your company – they are an extension of your team with a clear understanding of our responsibility to replicate your organization’s strategic business goals.
First things first, let’s define what it means to be nimble.
nim·ble | /?nimb?l/ | adjective
Quick and light in movement or action; agile.
It might not be a term you use in everyday jargon, but hey, it’s a great word, and it translates exceptionally to the eCommerce supply chain world. How? Well, nimbleness relates to how quickly an eCommerce business can adjust to ever-changing expectations in speed and delivery. To maintain customer expectations, stay competitive, and grow, a nimble supply chain must also react promptly to delays, changes, and unexpected consumer patterns.
In this riveting blog post, you will learn how critical it is for your supply chain to be nimble, what it means for your business, plus some strategies and best practices to improve your eCommerce supply chain.
What does it mean to have a nimble supply chain?
Having a nimble supply chain means how quickly and efficiently an eCommerce company can react to consumer trends and market changes. It also relates to the ability to forecast, maintain, and bounce back from unforeseen events. Here are some ways to create a nimble supply chain:
Optimize and improve logistics operations efficiently
Working with an amazing 3PL (cough, cough, Taylor)
Gain visibility into operations and real-time access data
Quickly implement the latest technology and automation
How to meet and exceed market demands
We’ve said market and consumer trends six times by now. But, for a good reason, one of the most significant benefits of having a nimble supply chain is that it enables you to consistently meet customer demand around fast, affordable shipping, despite fluctuations in order volume. To develop supply chain “nimbleness,” a company needs to consider different ways to guarantee customer satisfaction despite possible disruptions or sudden changes in the market. Here are some examples of staying on the cusp of consumer trends by having a nimble supply chain:
Integrating logistics automation and technology
Working with an amazing 3PL (cough, cough, Taylor)
Having a mix of parcel carriers
One essential part of running a successful eCommerce operation is finding ways to optimize logistics costs, including:
Warehousing and storage fees
Shipping + parcel costs
There are several ways you can optimize costs and keep your business nimble from sourcing products closer to home to reduce transportation costs to using an excellent 3PL partner like Taylor.
Get a 3PL partner
Cough, cough Taylor. But in all seriousness operating your own warehouse network, investing in technology, and improving operations is highly time-consuming and costly, and it doesn’t always directly tie to driving revenue. Taylor is a solutions-based third-party logistics provider that offers a full suite of supply chain services like fulfillment, packaging, kitting, FBA/FBM, transportation, drayage, and shipping. Partnering with #TeamTaylor can help you worry less about making your supply chain nimble, so you can focus more time on other initiatives, such as generating sales, product development, and marketing.
Since our founding, we have taken tremendous steps, amplified what is possible. So here’s to the next great leap. We will go with new systems, bold designs, and a sustainable mission. We train, test, and press our solutions spirit into everything we do. We are just getting started.
Most people understand that it takes transportation and logistics to get the stuff we all want and rely upon to our homes and offices, but it could be argued that what our industry does is often taken for granted. The well-publicized challenges sourcing, importing and distributing PPE, vaccines, and other critical supplies over the past year and a half have shined a light, once again, on how crucial our industry is to all of us. It is estimated that the transportation and warehousing segment in the U.S. alone accounts for over 5.5 million jobs and that logistics activities account for nearly 8% of everything we make and sell. The third-party logistics segment alone represents a $233 billion industry. We’re important.
On this episode of #TaylorTalk we have an exciting guest, Liz Switzer Taylor’s OBM. There’s a ton to discuss as it’s the longest episode yet! We discuss the meaning of kitting, breaking corporate molds, applying previous bartending and serving opportunities to future jobs, and the true meaning of pivoting. Listen here.
Chris and Noelle are back on Taylor Talk chatting about probiotic sodas and seltzers, kitting, PR boxes, mental health awareness month, getting rid of the phrase “new normal,” and discussing eCommerce vs. e-commerce. Tune in now click this link.
Join #TeamTaylor! While we might be a logistics company, we’re in the solutions business. Founded in 1850, we’re backed by a rich history that’s to this day is family-owned and operated and is the logistics backbone for many of today’s most innovative and growing companies. To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems and join our team. If that’s you, help us reshape logistics.
Noelle and Chris are chit-chatting on a bunch of different topics on this episode of Taylor Talk. Amazon prep services for FBA, the future of eCommerce, and helping feed the Cincinnati community with an excellent local nonprofit Last Mile Food Rescue. There’s also a new segment called “Corporate Chris,” where Chris breaks down his least favorite corporate email phrases. Want to be on an episode or have a topic you want our team to cover? Email us email@example.com. Listen now here!
Last Mile Food Rescue!
If you’re in the Cincinnati area, please look at the fantastic work Last Mile Food Rescue is doing to help out the community. Have 90 minutes, a car and a drive to make a change? Download our app and sign up to rescue perfectly good food from ending up in landfills and transport it to one of our nonprofit partners that fight food insecurity in our Greater Cincinnati community. Download the Last Mile app on iOS or Android and discover what happens when you go the mile. Last Mile Food Rescue Website.
This award recognizes outstanding executives whose accomplishments leverage supply chains for competitive advantage
Fort Atkinson, WI — March 17, 2021 — Supply & Demand Chain Executive, the only publication covering the entire global supply chain, announces the winners of its 2021 Pros to Know award.
This award recognizes outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage supply chain for competitive advantage. This year’s list includes individuals and teams from software and service providers, consultancies and academia, trucking and transportation firms, professional development agencies, sourcing and procurement divisions, and more, all who have helped supply chain clients and the supply chain community at large prepare to meet many of today’s—and tomorrow’s—challenges.
“While many companies have struggled to re-gain their footing as a result of COVID-19, this year’s Pros to Know winners stepped up to the plate to deliver innovative solutions and programs in a time of crisis and need. These winners collaborated, optimized, developed, educated and played a critical role in the survival and success of their company amid a global pandemic,” says Marina Mayer, Editor-in-Chief of Supply & Demand Chain Executive and Food Logistics. “I am honored to recognize these individuals and teams, and extend my utmost gratitude to everyone in the supply chain industry for their time, efforts and innovations to keep our nation’s supply chains afloat.”
Go to www.sdcexec.com to view the full list of all 2021 Pros to Know winners.
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Go to www.SDCExec.com.
At Taylor, we know your products have important places to be, like a child’s 5th birthday, signing the papers for a new car, running a marathon, or happy hour. We’re here to help make sure they get there, from getting your products to Whole Foods or Ralphs to creating multipacks so people can enjoy more of your brand. We help brands explode & we go where you need us.
Noelle and Chris are back on the pod talking all things grocery and CPG trends. From which pandemic-related consumer behaviors are temporary vs. here to stay to the future of national grocery chains. Not to mention they talk groundhogs (yep), Kim Kardashian, and the NY Mets. Want to be on the next episode or have a topic you like us to cover? Inbox us at firstname.lastname@example.org
Are you a west coast based brand? Maybe you’re in California soaking up the sun or Portland, Seattle even? San Fransisco, we see you! While the west coast may be the best, and we aren’t even on a coast there is one thing the midwest has over the west coast. No, it’s not an abundance of corn. It’s actually the perfect place for your brand’s supply chain. Crazy right? Don’t believe us or need more convincing? Watch the below video!
There are people we meet during our lifetime that will transform us forever coaches to professors, family members, authors, coworkers, the list goes on. They encourage us to become a better version of ourselves.
Wildly enough, I recently met one of those people while watching Ted Lasso on AppleTV+. If you haven’t seen this remarkable show, you are probably very confused about how a television show could contribute to one of those impactful people but hear me out. Disclaimer: I do my absolute best to resist watching any sports-related show and, moreover, a sports comedy. BUT If you’ve seen it, then you know its brilliance.
A Little Background
The comedy catalogs the journey of a warm-hearted American football coach, Ted Lasso (played by Jason Sudeikis), who is hired to coach a soccer team in the English Premier League. He knows nothing about the sport, league, or culture, but he knows about coaching players, who he sees as people first. “To me, success is not about the wins and losses,” Coach Lasso says. “It’s about helping these young fellas be the best versions of themselves, on and off the field.” Ted Lasso is a brilliant demonstration of the subtle and straightforward storytelling that offers space to explore the deeper emotions driving much of our decision-making in our personal and professional lives. Here’s the Lasso way:
Treat people with respect – No matter their position within the company/ team, from water boy to chairmen; everyone deserves same respect; every person brings value.
Be a goldfish – According to Ted, a goldfish has a 15-second memory. He wants his players to make mistakes and move on. Obviously, we should all learn from our mistakes, but there is no purpose in lying awake at night replaying how something you did could have been different. Be a goshdarn goldfish.
Be understanding – Communicating with his players allows Ted to understand them and what they are experiencing. Whether it is a player’s first time away from home or a veteran dealing with losing a step or two, having that perspective allows us to empathize.
Good ideas can come from anywhere – Whether asking for advice on roster moves or dealing with his personal relationship issues, Ted has the ability and willingness to engage others on topics and issues where they have no agency over. Having no ego allows Ted to solicit and accept support from all levels of the organization. He always does what is best for the team and not necessarily himself.
Allow the members of the team to shine – Ted allows members of his staff to shine. He gives them credit and highlights their achievements which provides motivation and incentive to everyone in the organization and allows them to achieve the impossible.
Be a mentor – Ted had an excellent quote for his captain, “You know how they say youth is wasted on the young, I say don’t let the wisdom of age be wasted on you.” He was encouraging him to be a mentor for one of the junior players and share his experiences. We can all learn from each other.
Obstacles can be opportunities – Take difficult situations and make them learning experiences so it is not so bad the next time around.
Teammates don’t need to be best friends to be great – Ted uses examples such as Shaq & Kobe, Lennon & McCartney, Woody & Buzz. Players need to have mutual respect to be great at what they do.
Be curious –”Those who think they’ve got it all figured out judge others.” The ability to check your ego and be inquisitive at the risk of exposing your weaknesses is not only a sign of vulnerability, but it’s also a superpower that is underutilized in the leadership ranks. Ted is continually on the prowl for new ideas from everyone within the organization and those in the community.
Believe! – From the beginning of Ted’s time in Richmond, it was clear that this was his motto. Ted mounted a “Believe” sign in the locker room. It is at the core of who Ted is.
So, there you have it. Ted Lasso is by all means not a perfect coach, not by a long shot. He’s in over his head coaching in a league and sport that he doesn’t understand in a different country. His “constant positivity” and adherence to his philosophies allow him to impact his new team and club, from the players and staff to the owner and larger Richmond community. Take a page from the Coach Ted Lasso playbook and implement these principles into your style and within your organization and life outside of work.
I’m not sure what my plans are this weekend, but I may just re-watch a few “Ted Lasso” episodes to get ready for the week ahead.
We know it can be challenging to find a logistics partner to handle all of your brand’s needs. While a lot of partners can manage certain aspects, they can’t handle the others. What do we mean by this? Oftentimes you might have to outsource your transportation and shipping needs to one partner while doing your fulfillment and distribution at another. In the end, it can be difficult to have complete supply chain transparency when two or more companies are running your brand’s logistics.
What Is Supply Chain Visibility?
Supply chain visibility is the ability to track raw materials and components from origin suppliers and manufacturers through the organization’s manufacturing facilities to customers. This definition extends to include tracking goods from suppliers through to end customers (B2C or B2B) for retail operations.
How Can We Solve This Problem?
Today’s businesses rely on comprehensive and often multi-layered networks of vendors, suppliers, and customers, resulting in complex supply chains incorporating vast amounts of information from a range of sources. Effectively managing your networks, and therefore visibility is essential for an optimized supply chain. It would help if you had a partner that can handle your products from the ports in New Jersey to Ralphs’ shelves in California and everything in between. The between can be anything from relabeling cases, Amazon FBA/FBM, creating multi-packs of products, and POP in-store displays. Rest assured, you should have fast, efficient, and reliable delivery, as well as outstanding service, for you and your customers.
Look No Further
Taylor has been in business for 170+ years; they have altered their business to better suit customers’ needs throughout their extensive history. There’s a saying that goes, ” I know a thing or two because I’ve seen a thing or two,” and that’s deep-rooted in Taylor. From fortune 500 companies to small businesses and special projects, they’ve seen a lot of things come through their dispatch center, fulfillment warehouses, and brokerage team—no task too big or too small for a team within Taylor to tackle. They are a solutions-based company that prides itself on innovation, safety, and technology. They can cover whatever your needs are, eCommerce, LTL shipping, port-to-door services, SQF food-grade distribution, finding a new logo for your packaging, kitting time studies, and anything else your brand might need help with; they will be the expert, or they will find the expert.
Chris Baum and Noelle Taylor discuss an ideal third-party logistics team, complete with packaging, shipping, IT integration, eCommerce, and transportation experts. They dive into how Taylor is different from other 3PL’s, the Taylor “sauce,” applying a fast-food business model, and strategies and trends they are seeing from their customer base.
It’s no secret that COVID-19 has radically shifted consumer shopping habits to online marketplaces we’ve been purchasing everything from dog food to potting soil to TikTok Amazon trends and outdoor heaters. Retailers have altered inventory as a response to these shifts, and they’ve taken note COVID-19 buying patterns are here to stay. Here are the three industry trends impacting this shift.
Sustainable / Eco Purchasing Habits
Over two-thirds (65%) of consumers want to impact the environment through their everyday actions positively. This is a key reason why brands are shifting their products from plastic to eco. As temporary custodians of this planet, we understand that we have a job to make it as clean as possible for generations to come. We’ve said absolutely not to all bubble wrap in every part of our business; that word isn’t even in our vocabulary. We’ve got a couple of brands we partner with to look into bubble wrap alternatives that are sustainable. Not only is it great for our planet, but it’s also fantastic for your brand, and it’s what your customer wants! The growing awareness of our collective impact on the environment has elicited increasing demand for companies to demonstrate their sustainability commitment beyond just the end product to responsible sourcing and operating standards.
The Need for Efficiency
The hurdle we see is maintaining information accuracy in every stage of the supply chain, which can be difficult when dealing with information overload. Another risk attached to information overload is inventory overload. Research suggests that inventories are essential when creating the optimal pricing strategy for food and beverage products. At a point in your company’s lifecycle, it comes time to partner with a 3PL to optimize your business efficiencies. Focus on your core business, expanding your brand, getting into Erewhon, new products, etc. We will fulfill orders, store your product, and get it to your customers. Scaling as you scale with multiple services under one roof, like customized packaging to an eCommerce task force that can de-bug any inventory or eCart issue.
The food supply chain requires all players to adhere to strict operational practices to ensure food safety and quality from the fulfillment center to the wheels that bring it to the consumer. Food safety is our middle name, Taylor food safety Logistics. Jokes aside, food safety is essential to us and has been our business’s foundation for the last 171 years. Each year all of our food handling fulfillment centers undergo a Safe Quality Foods audit to obtain the highest level of food safety by the Safe Quality Foods Institute and are all FDA certified.
Stay Ahead of the Trends with Taylor
Our team will work with you to build scalable fulfillment, eCommerce, packaging, kitting, transportation, and shipping solutions for your food and beverage brand.
We have an entire team ready to assist. Fill out the form below and a member of our team will be in touch asap. If you’d rather email us that works too! email@example.com
From the Taylor Talk podcast vault: Transitioning to eCommerce fulfillment with Grant Taylor, while this episode initially aired months ago, it seems more relevant now than ever.
Our operations, IT, and superuser teams have been working vigorously to transition five distribution centers into eCommerce centers. This was a massive undertaking for our team because; eCommerce granted customers can break open cases, which was an entirely different process for Taylor.
Are you looking for a potential fulfillment partner? Choosing a 3PL is like finding a new business partner. The company you pick can make – or break – your business. It’s critical to find a fulfillment company that offers the services you need. Click the guide below for questions to ask when searching for a new partner so that all of your needs are met.
Team Taylor is talking! Check out our latest podcast episode featuring Chris Baum & Noelle Taylor. They are breaking down the entire year, everything from eCommerce and packaging to the largest seasonal project in Taylor history. Tune into Taylor Talk wherever you listen to podcasts, Spotify, Apple Podcasts, Google Podcast, etc. Click one of the buttons below to listen.
There are several advantages companies can receive by outsourcing their supply chain management to a Third-Party Logistics (3PL) provider. As companies begin to grow, they may realize an in-house logistics team will lack the expertise needed to manage complex logistics operations cost-effectively. On the other hand, larger companies can find they don’t have the workforce required to handle a high shipment volume. A Deloitte study shows that 79% of businesses with highly efficient supply chains enjoy more significant than average revenues than others in their industries. Companies with such optimal supply chains have 3x faster cash-to-cash cycles.
Crafty businesses outsource supply chain management to professionals to gain several significant benefits and, thus, position their business for success. A trustworthy third-party logistics provider will take over the trouble of running your supply chain network, allowing you to:
Generate new ideas
Build better products/services
Strengthen customer relationships
Design and develop future strategies
What’s more — outsourcing to the right service provider not only allows you to focus on your core business, but you also enjoy the competitive advantage that comes with hiring supply chain management experts, including their access to resources, capabilities, technologies, skills, and networks. The following are the top advantages of partnering with a 3PL.
A 3PL’s network of transportation providers is a significant resource for any company with freight to move. Searching for proper equipment, insurance, and other qualifications can be a considerable undertaking—however, a 3PL vets their carrier network to include only qualified and reliable service providers. 3PLs can also leverage carrier relationships and volume discounts, which results in lower costs and faster service. Ultimately, choosing a 3PL allows businesses to benefit from capacity they would be hard-pressed to find in-house.
Save Time and Money
Outsourcing logistics saves a considerable amount of time and money for any organization. Using a 3PL can eliminate the necessity to invest in warehouse space, technology, transportation, and staff to execute supply chain processes. 3PLs also save time for their clients by handling day to day functions like booking, billing, and training; leaving companies ample time to focus on their core competencies.
Scalability and Flexibility
A benefit of using a 3PL provider is the ability to scale space, labor, and transportation according to inventory needs. Businesses with seasonal periods can enjoy stress-free transitions between industry ups and downs, having the ability to utilize more space and resources when needed. Using a 3PL provider allows your business to grow into new regions without barriers.
Businesses can have confidence knowing reliable and experienced professionals are meeting their supply chain needs. A 3PL can share vital information tied to regulations, the freight market, and industry insights. A 3PL will often work with the same receiver locations for multiple clients, allowing them to share information on receiving preferences. Understanding customer requirements and communicating them to carriers can make a massive difference in performance.
3PLs have the expertise to help navigate manufacturers through new security regulations and can provide counsel on best practices to improve security policy and procedures. In many cases, 3PLs can manage the implementation of a supply chain security program, from facility and asset security to security monitoring services and training.
Providing All Services Under One Roof
When all your freight, distribution, eCommerce, warehousing, etc. services are managed under one roof, it will save time and money, and probably give you comfort to know that everything is taken care of. Plus, when all logistics are connected, you as a business owner will have more control and better visibility, which means a smoother operation for your business. A solutions-based 3PL will have the labor, resources, infrastructure, and capital deployment to bring all the required services under one roof. Whether you need warehousing, value-added services, customs clearance, international freight forwarding, domestic transportation, or even IT-support, you can rely on a third-party logistics provider to take care of your business.
The value a 3PL provider can bring your business includes better rates, services, expertise, and a vast network of industry partnerships all along the supply chain. Many companies come to this understanding quickly and understand the benefits of outsourcing. Choosing the best 3PL, one that is well suited to your needs, will take a bit of effort upfront but will bring long-term benefits. A 3PL with core competencies that are the right fit will mean a long-term partner interested in generating growth for your business. If you are looking for help managing your logistics and supply chain, we would love to hear from you. Please send us a note to connect about how Taylor Logistics can help your company.
For eCommerce startups, fulfillment strategy is a shifting target. If you start small, your first warehouse could be your garage or even a spare bedroom. As you grow, you might rent warehouse space and hire staff to pick, pack, and ship your orders. Eventually, you’ll probably outsource your storage and shipping to a third-party logistics provider.
When you choose your fulfillment provider, an important consideration is the location. You need fulfillment warehouses close enough to your customers to get your products delivered quickly. But you don’t want to spread your products among too many warehouses, or your inventory cost can go up. Here is a guide to help you develop your fulfillment warehouse plan.
Where Are Your Customers?
The strategy for where to locate your eCommerce fulfillment will largely depend on where your customers are. Map where your eCommerce orders are being delivered. Are your customers centered in certain areas or spread out evenly across the country? Answers to these questions will help you determine the best fulfillment warehouse locations for your business.
We’re in the age of two-day shipping to even the same day in a lot of our nation’s cities. If your e-commerce site delivers through Amazon or eBay or competes with those platforms, fast delivery is a must. eCommerce is moving closer to offering consumers the satisfaction of getting a purchase right away. As usual, Amazon leads the trend with one-day and even same-day shipping. In the future, an Amazon drone may drop off your purchase within a couple of hours.
Our Location Strategy
At Taylor, we’ve established our warehouses and fulfillment centers in the prime area of Cincinnati, Ohio. The strategic placement of our warehouses and fulfillment centers allows us access to large and rapidly-growing consumer and customer bases. The proximity of the many interstates and expressways branching from the city of Cincinnati is incredibly advantageous for moving both national and international freight. 70% of the US population is less than 24 hours’ drive.
Cincinnati has three interstate highway systems I-75, I-74, and I-71 as well as two interstate connectors I-275 and I-471
Cincinnati/ Northern Kentucky International Airport (CVG) is a key cargo destination with nine carriers
Amazon’s Prime Air Hub is located at CVG
Cincinnati is the nation’s largest inland port handling 220 million tons of cargo per year
Talk with Taylor
Fulfillment may not be the most exciting part of your eCommerce business plan, but it’s one of the most important. When your e-commerce supply chain is running smoothly, so is your business. Please chat with us today!
Some might say that 2019 was the year of customer experience (CX). In fact, according to the 2019 State of Service Report from Salesforce, 80% of customers now consider their experience with a company to be as important as its products or services.
Customers don’t just buy a product or service — they buy an experience. Creating a unique, efficient, and personalized experience can have a tremendous impact on business growth. As a third-party logistics company, we have two types of customer experiences to focus on. Our customers’ experience and their customers’ experience. Acting as an extension of our customer’s team and as an integral part of their supply chain, we must focus on not only their needs but also the needs of their customers. One way we do this is by upholding brand image and expectations. Omnichannel distribution and fulfillment are ever-present in the retail industry, with a growing number of consumers taking advantage of the convenience e-commerce provides. With multiple procurement channels available, it is just as important for brands to ensure their customer experience is the same across all channels. As the ‘last touch’ before a product arrives on a consumer’s doorstep, it is the job of the 3PL to ensure all products arrive in pristine condition and create a visually appealing, ‘unboxing’ experience for the consumer. ‘Unboxing’ was born out of a combination of the omnichannel phenomenon and the use of video on social platforms. Customers may never see your trucks, your warehouse, your committed drivers and operators, or even their products. This is why leaders are finding customer service is so important — it’s what your customers will remember about their experience with you.
The supply chain can make or break the customer experience. And to thrive within e-commerce, businesses must invest in supply chain technologies. Those that create integrated, transparent and responsive supply chains are capable of delivering exceptional customer experiences profitably. At Taylor, by combining hands-on support, technology, logistics services, and a dependable partnership, we are creating an optimal experience for our customers and our customer’s customers.
Traditional forms of warehousing are not able to keep up with the ever-shifting retail landscape. Today’s consumers can review, compare, and purchase items faster than ever. New retail trends have led many consumers to expect low-priced — yet astonishingly fast — processing, shipping, and handling. To achieve this new level of speed for customers, warehouses today look much different than they have in previous years. For instance, the size of the warehouses has increased significantly over the years. E-commerce has required businesses to not only stock a more extensive selection of items but also have additional space available for the technology and equipment facilitating the various high-speed processes taking place. Warehouses today also require much taller interiors to allow for vertical integration of storage, conveyor systems, and so on.
A New Way of Picking Orders
Warehouses used to be able to ship vast quantities of items to other businesses for sale. However, the model has shifted drastically as the new point-of-sale is in consumers’ palms — in the form of mobile phones, tablets, and other devices — rather than brick-and-mortar locations. For warehouse management, this means trends in purchasing are more challenging to predict, and now warehouses must stock more items. Furthermore, those employees and robots working in the warehouse must be able to efficiently pick and package individual items rather than load the entire pallet.
Manage All Order Types Under One Roof
There is no longer this notion of splitting up different order channels amongst various distribution centers (DC). In the past orders from different retailers came from one DC, all while online orders came from another center. There was even separation from small parcel shippers that operated using less-than-truckload to those who were shipping out entire palettes. Now with the use of a sophisticated warehouse management system, all the different functions of an e-commerce operation can be handled under one roof. Thus improving customer’s efficiency as well as overall cost.