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Data, eCommerce Fulfillment, Fulfillment, Operations, Packaging, Third Party Logistics, WMS

The beauty industry is a $532 billion sector of the economy that is experiencing rapid growth. This increase is mainly due to the rise of e-commerce and omni-channel sales, with projections reaching $390 billion globally by 2024, according to Forbes. From a vast number of SKUs with LOT tracking requirements to hazardous goods storage and handling compliance standards to shipping bulk orders to big-box retailers to the demands of B2C e-commerce, order fulfillment has never been more critical to one of the fast-growing and most competitive industries. A qualified third-party logistics company can utilize its warehouse network, technology, and transactional cost models to provide effective fulfillment solutions to health and beauty brands. 

Compliance and Experience


Unlike technology products, which may only launch a new product one time a year, cosmetic brands usually release new products seasonally, plus exclusive holiday campaign products. Meaning you have a tight margin for keeping your customers happy without being left with an excess of out-of-style inventory. Understanding what is required in each stage of the fulfillment process and your precise brand needs should be a top priority. Due to the purpose and composition of these products, your logistics partner must have the appropriate local, state, and federal licenses, permits, certifications, training, and facility infrastructure to store, handle and ship health and beauty items correctly. Accurate, efficient, and reliable fulfillment and delivery are essential in maintaining the integrity of your brand in this fast-growing industry.

Inventory Management & Visibility 


Products need to be ready to ship at the right time; brands and their 3PL partner need to think about the future. As stated earlier, health & beauty companies and their growing revenues show that demand is being generated, typically through new products and consumer trends. Brands want to make sure their products are readily available while they’re still popular. It’s this constant battle between supply and demand. A 3PL can make sure a company’s inventory remains uncontaminated and relevant once a company has developed its inventory. The best part is that the right 3PL can track all aspects of the supply chain in real-time. With reliable transportation and fulfillment, a 3PL partnership will make a cosmetics brand inventory much more manageable.

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Data, Freight, Key Performing Indicators, Operations, Technology, Warehousing
Taylor Logistics Inc. Data Center for your Supply Chain

A supply chain is a sequence of tasks that must be undertaken to distribute a commodity. When a company needs to gauge its supply chain performance, it uses a range of different supply chain metrics and key performance indicators (KPIs). Each KPI provides a slightly different vision of one slice of the supply chain. You might be asking, “What Key Performance Indicators should I measure to improve my supply chain? Here are the main KPIs in both the transportation and warehousing realms that are the most commonly reported for our customers. 

Transportation


On-Time Delivery: Shows the carriers ability to deliver successfully on time to their scheduled required arrival date or to the appointment time. Having an accurate on-time delivery is critical for your client to avoid fees, as they may be subject to fees from big-box retailers.

Cost Management: Optimizing a transportation budget through KPI use is more than just tracking costs and expenses. KPIs are essential factors to discuss during freight contract negotiations and help determine if service levels are being met. This metric puts focus on these charges and helps to pinpoint the recurrence of key incidences. Problems or issues may be monitored and resolved swiftly to avoid any unnecessary fees and ultimately lower your transportation costs. A robust audit process can help save many dollars. The more error-free your freight bills and payments, the more you save, and the more net profit gravitates to your bottom line.

Cost Per Pound: Measures gross net with total weight moved each month or quarter to show customers’ buying and usage habits. This KPI will help improve your customer to continue to buy optimal amounts. These trends can help them save money but not over or under buying products.  

Warehousing


Inventory Accuracy: Every warehouse manager knows the inventory in their warehouse costs them. Quantifying these specific carrying costs — including capital costs, inventory risk, inventory service costs, and obsolescence — help a warehouse manager make smarter buying and forecasting decisions, leading to higher inventory turnover.

On-Time Shipping: This KPI shows the percentage of shipments that left the warehouse on-time. A lot of products have tight deliveries with small windows. If a shipment is missed, your client can be hit with delays and even late fees.

Order Picking Accuracy: An incorrect order can result in an increasing shipping time per average order, inventory being put back on shelves, rate of return, etc. Lean fulfillment and warehousing practices reduce waste and streamline picking processes – and help maintain a high order accuracy rate.

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Data, eCommerce Fulfillment, Fulfillment, Key Performing Indicators, Warehousing
Taylor Logistics Fulfillment Services

Gathering the right data and calculating the right key performance indicators (KPI) is a no-brainer when it comes to improving fulfillment operations. KPIs help to identify bottlenecks, plan out warehouse operations, and measure overall customer satisfaction. If you partner with a third-party logistics provider (3PL) to outsource order fulfillment, they should be instrumental in helping establish relevant key performance indicators and provide you with detailed reports. Whether the goal is to improve efficiency, reduce delivery time, or increase levels of customer satisfaction, there is an appropriate metric to measure progress and performance. The next question is what specific fulfillment metrics you should put in place to enable further discussion, which is what we’ll look at next.

Customer Metrics


On-Time Shipping Percentage: This refers to the percentage of orders which are shipped on time. Because as many as 70% of customers are less likely to shop with a retailer who does not meet the promised delivery window, this is a significant number to track. 

Total Order Cycle Time: This refers to the average processing time from the moment a customer places an order to the moment that it is shipped. It includes all processes that fall within that window. As customers become more and more accustomed to same- and next-day delivery options, understanding how your operation performs and how you can improve your performance matters. 

Internal Order Cycle Time: This specifically refers to the amount of time that it takes for your operation to process an order internally. Measuring the moment an order is released into the warehouse for processing to the moment that it is shipped. 

Perfect Order Percentage: Perfect order percentage looks at several different metrics to determine what percentage of orders damage-free, ship on-time, complete, and with correct documentation. By understanding your perfect order percentage, you can take action to improve your order accuracy and other pain-points within your operation.

Inbound Metrics


Take note of what’s coming into your warehouse—if you don’t account for what’s coming in, it’s impossible to be accurate about what’s leaving. Specific KPI’s for inbound metrics include:

Dock-to-stock cycle

Inbound orders received

Lines received

Outbound Metrics


It’s all about ensuring a quick turnaround from receiving your products to shipping them off to where their destination. This is where contract packaging services come in to play for your warehouse. Specific KPI’s for outbound metrics include:

Order fill-rate

Orders picked per hour

Lines picked per hour

Line fill-rate

Outbound order fulfillment

Financial Metrics


Taking stock of pertinent financial metrics can make all the difference when it comes to determining your long-term strategy. Make sure that you’re cutting lesser-valued services and streamlining your operations where you can. Specific KPI’s for financial metrics include:

Distribution costs (as a sales percentage and per unit shipped)

Inventory days of supply

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Data, EDI, Operations, Processes, Supply Chain, Supply Chain Management, Warehousing
Taylor Logistics Inc. Blog

To no great surprise, predictive analytics have become a staple of nearly every industry. The concept of using data to make better decisions holds water across several business types. However, predictive analytics platforms feature tools and designs specifically for logistics. Advanced analytics works by analyzing real-time data, predicting future situations, and prescribing complex, money-saving decisions on the spot. Fully leveraging the spectrum of predictive analytics is a must for current and future successes within the logistics industry. However, understanding how to quickly and frequently to act on insights from advanced analytics is becoming just as crucial. We will introduce you to the power that predictive analytics packs for the logistics industry.  

Let’s define predictive analytics: 

Predictive Analytics uses forecasts and statistical models to judge and provide recommendations about what could happen.

Taylor  Logistics Customer Services Cincinnati Ohio

Customer Input 


We all understand that there are two sides to every story. But in the end, input from your consumer holds a lot of value. Predictive analytics platforms can create and review customer profiles, gather more insights about that customer, including their shopping trends, demographic data, and additional KPI’s that allow you to fine-tune your marketing, sales, and supply chain operations to suit their needs.  

Improving Last Mile with Taylor Logistics Inc.

Improving the Last Mile  


Shippers spend most of their time and resources trying to find creative ways of improving the delivery experience for their customers. Predictive analytics allows shippers to discover inefficient operations, procedures, or performance; review the data, and recommend a series of changes.  

This type of real-world information gathering is essential to improving last-mile logistics. Collecting data from GPS systems on delivery vehicles, instant information from mobile devices, and input from the customer directly and analyze all this information and predict future performance. 

Taylor Logistics Inc. Order Fulfillment Practices

Fulfillment Practices 


E-commerce generates a vast volume of supply chain data, which can be used to create near-real-time forecasts and accommodate sudden changes in demand. This information can leverage existing and real-time data to identify future trends, as well. In addition, order fulfillment can impact so many departments across your company — not only your warehouse but also sales and marketing, customer service, finance, and other teams. Any business intelligence you can use to streamline and improve those processes can save your business a lot of money.

Taylor Logistics Inc. Increased Road efficiency

Increased On-Road Efficiency 


One of the most critical areas for shippers to focus on is on-road efficiency. Predictive analytics allows shippers and delivery companies to review their on-road performance with real-time visibility. It will enable you to review this data in multiple, customized reporting functions, and make changes along the way. 

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Data, Leadership, People, Processes, Team Taylor, Technology

Although Taylor’s taglines have changed throughout our nearly 170 years in business, they’ve always been geared around our founding year. From “Since 1850″ to the longer ” Your Trusted Partner Since 1850″ we’ve never shied away from telling people our age. However, through recent research amongst our customers as well as industry experts, it came to our attention to rethink our tagline and our overall branding. No, we’re not getting rid of “Since 1850″, but it’s no longer our primary talking point. It’s moved to the secondary so we could talk about our processes and people first. We are thus repositioning our brand to the new era of ” The Nation’s Most Innovative Family Owned Logistics Company.”

Why the change? We asked our customers why they like working with Taylor. What sets us apart from the thousands of other logistics companies out there? Two key points stood out to us the most the first being the fact that we are a family owned and operated business, and the second being our innovation. Taylor is a mid-sized family owned business currently in 6/7th generation ownership. We provide a level of customer service that large corporations cannot. But more importantly, we are progressive; we stay up to date on our software, processes, and technology. But it doesn’t just stop there; our company culture is progressive. We rely profoundly on education and our quality program. Our quality program is a massive part of how we stay on the cusp of innovation not only is it apart of our mission, but it is also in our values. At Taylor, we have a saying: 85% on improving processes and 15% on innovation. That’s what makes us the Nation’s Most Innovative Family Owned Logistics Company.

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B2B Fulfillment, B2C Fulfillment, Data, eCommerce Fulfillment, EDI, Fulfillment, Ominchannel, Operations, Packaging, Supply Chain, Supply Chain Management, Third Party Logistics, Warehousing

Is it possible to utilize your warehouse space by over 100%? A Taylor warehouse location in Monroe, Ohio has over 13,000 locations, capacity and pallets with nearly 570 staged inventory. This warehouse is solely dedicated to one customer with two different types of products (cans and bags). During the February facility utilization report printed on 2/13 Operations Manager Shaun Fehr found a shocking figure that the space utilization was 101.15%.

How is this possible? Due to the high demand of the customers products it was a high priority for our operations team to figure out how to add more inventory with limited space. They came to the conclusion to put two pallets into locations that would normally just have one pallet. The below chart shows capacity as 13,158 and total palettes as 13,309 with this new configuration we are able to store 151 more pallets of product.

We continue to refine our practices in order to produce seamless and efficient work for our customers. It is important to us to focus on reducing cost and increase service throughout the DC network for our business partners.

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