Chris and Noelle are back on Taylor Talk chatting about probiotic sodas and seltzers, kitting, PR boxes, mental health awareness month, getting rid of the phrase “new normal,” and discussing eCommerce vs. e-commerce. Tune in now click this link.
Join #TeamTaylor! While we might be a logistics company, we’re in the solutions business. Founded in 1850, we’re backed by a rich history that’s to this day is family-owned and operated and is the logistics backbone for many of today’s most innovative and growing companies. To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems and join our team. If that’s you, help us reshape logistics.
Noelle and Chris are chit-chatting on a bunch of different topics on this episode of Taylor Talk. Amazon prep services for FBA, the future of eCommerce, and helping feed the Cincinnati community with an excellent local nonprofit Last Mile Food Rescue. There’s also a new segment called “Corporate Chris,” where Chris breaks down his least favorite corporate email phrases. Want to be on an episode or have a topic you want our team to cover? Email us email@example.com. Listen now here!
Last Mile Food Rescue!
If you’re in the Cincinnati area, please look at the fantastic work Last Mile Food Rescue is doing to help out the community. Have 90 minutes, a car and a drive to make a change? Download our app and sign up to rescue perfectly good food from ending up in landfills and transport it to one of our nonprofit partners that fight food insecurity in our Greater Cincinnati community. Download the Last Mile app on iOS or Android and discover what happens when you go the mile. Last Mile Food Rescue Website.
This award recognizes outstanding executives whose accomplishments leverage supply chains for competitive advantage
Fort Atkinson, WI — March 17, 2021 — Supply & Demand Chain Executive, the only publication covering the entire global supply chain, announces the winners of its 2021 Pros to Know award.
This award recognizes outstanding executives whose accomplishments offer a roadmap for other leaders looking to leverage supply chain for competitive advantage. This year’s list includes individuals and teams from software and service providers, consultancies and academia, trucking and transportation firms, professional development agencies, sourcing and procurement divisions, and more, all who have helped supply chain clients and the supply chain community at large prepare to meet many of today’s—and tomorrow’s—challenges.
“While many companies have struggled to re-gain their footing as a result of COVID-19, this year’s Pros to Know winners stepped up to the plate to deliver innovative solutions and programs in a time of crisis and need. These winners collaborated, optimized, developed, educated and played a critical role in the survival and success of their company amid a global pandemic,” says Marina Mayer, Editor-in-Chief of Supply & Demand Chain Executive and Food Logistics. “I am honored to recognize these individuals and teams, and extend my utmost gratitude to everyone in the supply chain industry for their time, efforts and innovations to keep our nation’s supply chains afloat.”
Go to www.sdcexec.com to view the full list of all 2021 Pros to Know winners.
About Supply & Demand Chain Executive
Supply & Demand Chain Executive is the only supply chain publication covering the entire global supply chain, focusing on trucking, warehousing, packaging, procurement, risk management, professional development and more. Go to www.SDCExec.com.
At Taylor, we know your products have important places to be, like a child’s 5th birthday, signing the papers for a new car, running a marathon, or happy hour. We’re here to help make sure they get there, from getting your products to Whole Foods or Ralphs to creating multipacks so people can enjoy more of your brand. We help brands explode & we go where you need us.
The theme for 2021 International Women’s Day is “Choose to Challenge”. A challenged world is an alert world. Individually, we’re all responsible for our thoughts and actions – all day, every day. We can all choose to challenge and call out gender bias and inequality. We can all choose to seek out and celebrate women’s achievements. Collectively, we can all help create an inclusive world.
“Every woman’s success should be an inspiration to another. We’re strongest when we cheer each other on” – Serena Williams
There are people we meet during our lifetime that will transform us forever coaches to professors, family members, authors, coworkers, the list goes on. They encourage us to become a better version of ourselves.
Wildly enough, I recently met one of those people while watching Ted Lasso on AppleTV+. If you haven’t seen this remarkable show, you are probably very confused about how a television show could contribute to one of those impactful people but hear me out. Disclaimer: I do my absolute best to resist watching any sports-related show and, moreover, a sports comedy. BUT If you’ve seen it, then you know its brilliance.
A Little Background
The comedy catalogs the journey of a warm-hearted American football coach, Ted Lasso (played by Jason Sudeikis), who is hired to coach a soccer team in the English Premier League. He knows nothing about the sport, league, or culture, but he knows about coaching players, who he sees as people first. “To me, success is not about the wins and losses,” Coach Lasso says. “It’s about helping these young fellas be the best versions of themselves, on and off the field.” Ted Lasso is a brilliant demonstration of the subtle and straightforward storytelling that offers space to explore the deeper emotions driving much of our decision-making in our personal and professional lives. Here’s the Lasso way:
Treat people with respect – No matter their position within the company/ team, from water boy to chairmen; everyone deserves same respect; every person brings value.
Be a goldfish – According to Ted, a goldfish has a 15-second memory. He wants his players to make mistakes and move on. Obviously, we should all learn from our mistakes, but there is no purpose in lying awake at night replaying how something you did could have been different. Be a goshdarn goldfish.
Be understanding – Communicating with his players allows Ted to understand them and what they are experiencing. Whether it is a player’s first time away from home or a veteran dealing with losing a step or two, having that perspective allows us to empathize.
Good ideas can come from anywhere – Whether asking for advice on roster moves or dealing with his personal relationship issues, Ted has the ability and willingness to engage others on topics and issues where they have no agency over. Having no ego allows Ted to solicit and accept support from all levels of the organization. He always does what is best for the team and not necessarily himself.
Allow the members of the team to shine – Ted allows members of his staff to shine. He gives them credit and highlights their achievements which provides motivation and incentive to everyone in the organization and allows them to achieve the impossible.
Be a mentor – Ted had an excellent quote for his captain, “You know how they say youth is wasted on the young, I say don’t let the wisdom of age be wasted on you.” He was encouraging him to be a mentor for one of the junior players and share his experiences. We can all learn from each other.
Obstacles can be opportunities – Take difficult situations and make them learning experiences so it is not so bad the next time around.
Teammates don’t need to be best friends to be great – Ted uses examples such as Shaq & Kobe, Lennon & McCartney, Woody & Buzz. Players need to have mutual respect to be great at what they do.
Be curious –”Those who think they’ve got it all figured out judge others.” The ability to check your ego and be inquisitive at the risk of exposing your weaknesses is not only a sign of vulnerability, but it’s also a superpower that is underutilized in the leadership ranks. Ted is continually on the prowl for new ideas from everyone within the organization and those in the community.
Believe! – From the beginning of Ted’s time in Richmond, it was clear that this was his motto. Ted mounted a “Believe” sign in the locker room. It is at the core of who Ted is.
So, there you have it. Ted Lasso is by all means not a perfect coach, not by a long shot. He’s in over his head coaching in a league and sport that he doesn’t understand in a different country. His “constant positivity” and adherence to his philosophies allow him to impact his new team and club, from the players and staff to the owner and larger Richmond community. Take a page from the Coach Ted Lasso playbook and implement these principles into your style and within your organization and life outside of work.
I’m not sure what my plans are this weekend, but I may just re-watch a few “Ted Lasso” episodes to get ready for the week ahead.
CINCINNATI, O.H. / –2020 has been a challenging year; throughout all the hardship, Taylor Logistics, Inc thought it’s crucial to recognize an outstanding North American carrier partner that has gone the extra mile. We are proud to announce we have started a carrier of the year program. This unique award program recognizes a prestigious carrier for service, quality, and operational excellence based on various metrics, including on-time performance, customer service, value, and innovation. Taylor is proud to announce it has named Truesdell Trucking as its 2020 Carrier of the Year. Even during these unprecedented times in the world, Truesdell has remained committed to exceeding expectations at a time when it has never been more critical.
“2020 showed how vital carriers are to our Nation,” said Rex Taylor, president of Taylor Logistics, Inc. “We especially want to celebrate those who not only keep our country moving in these uncertain times but those who also go above and beyond what’s asked of them. Our 2020 Carrier of the Year is the best example of reliable, high-quality carriers that make up our network.”
About Taylor Logistics, Inc.
Taylor Logistics Inc. is the Nation’s Most Progressive Family Owned logistics company. From their founding in 1850 to today, Taylor is currently in sixth and seventh-generation ownership. Taylor’s passion is finding solutions for their customers through their various services. From warehousing both contract and public, freight brokerage, packaging, kitting, drayage, and trucking. All of which are customizable and technology-driven. Their 170 years of logistics experience have proven that they are not merely a vendor for your company – they are an extension of your team with a clear understanding of our responsibility to replicate your organization’s strategic business goals.
“Proud to have been a finalist from The Goering Center’s best Family Business with 100+ employees for our legacy, leadership, and strong culture and am honored to be apart of it alongside Rex Taylor, Drew Taylor, and Keith Swensen and the rest of the Taylor Logistics & Taylor Distributing Family. Thank you Noelle Taylor for all your work with this and John Goering & Carol Butler for their work and dedication to the Cincinnati community” – Grant Taylor
At Taylor, it is our mission to exceed customer expectations by diligently working harder, smarter and longer than any logistics company while ethically serving our employees, our carrier base, the environment, and the motoring public. As a service provider, our most crucial goal is to provide the highest level of service for our customers and our customer’s customers. With thousands of other logistics company in a very competitive industry, customer service is the nucleus for how we conduct our business.
The foundation for excellent customer service is relationships. One of the most valuable relationships as a third party logistics company is the relationship we build with our carrier base. Without a go-to contact base comprised of best in class carriers, it would be impossible to meet delivery schedules, keep up with customers volume, and stick to rate benchmarks. We also leverage our transportation management system (TMS) to optimize carrier loads and reduce costs across truckload and less than truckload.
Carrier relationships are not only important on the brokerage side, but it is also crucial at our distribution centers. Our warehouse managers use data to improve loading dock visibility, coordinate live and staged trailers, and manage docking time to enhance the efficiency of our carriers and shippers.
Another essential aspect of developing a successful carrier relationship is communication and feedback. Open discussion based on facts builds trust, integrity, and respect. Understanding and respecting the value that each party brings to the relationship makes the relationship grow even stronger. In a great partnership, carriers will have the opportunity to run their business more smoothly, and shippers will have the power of data to achieve higher levels of efficiency in their operations all while reducing costs.
Although Taylor’s taglines have changed throughout our nearly 170 years in business, they’ve always been geared around our founding year. From “Since 1850″ to the longer ” Your Trusted Partner Since 1850″ we’ve never shied away from telling people our age. However, through recent research amongst our customers as well as industry experts, it came to our attention to rethink our tagline and our overall branding. No, we’re not getting rid of “Since 1850″, but it’s no longer our primary talking point. It’s moved to the secondary so we could talk about our processes and people first. We are thus repositioning our brand to the new era of ” The Nation’s Most Innovative Family Owned Logistics Company.”
Why the change? We asked our customers why they like working with Taylor. What sets us apart from the thousands of other logistics companies out there? Two key points stood out to us the most the first being the fact that we are a family owned and operated business, and the second being our innovation. Taylor is a mid-sized family owned business currently in 6/7th generation ownership. We provide a level of customer service that large corporations cannot. But more importantly, we are progressive; we stay up to date on our software, processes, and technology. But it doesn’t just stop there; our company culture is progressive. We rely profoundly on education and our quality program. Our quality program is a massive part of how we stay on the cusp of innovation not only is it apart of our mission, but it is also in our values. At Taylor, we have a saying: 85% on improving processes and 15% on innovation. That’s what makes us the Nation’s Most Innovative Family Owned Logistics Company.
is an essential key to the success of your organization- it’s a fundamental way
to set your business apart from the competition. Employees who feel their
company is invested in their careers are likely to stay longer and work harder.
On top of employee satisfaction training allows your employees to become more
versatile and bolsters the value of that employee. There countless benefits to
the importance of employee development, such as– a more competitive workforce,
increased employee retention, and higher employee engagement.
At Taylor Logistics, we make sure all staff members in any role are equipped with the tools they need to succeed. We have memberships to many professional logistics, warehousing, management, and quality organizations that allow our employees to benefit from their classes, webinars, and discussions. Organizations such as The Resource for Warehouse Logistics (IWLA) which offer various course offerings throughout the year. A number of our staff members have attended IWLA courses including their Essentials of Warehousing and Rate Class. All classes are closed with a course exam and upon a passing grade are complete with a certificate adding value to that employees’ career.
classes, our upper management will send several employees a year to various
conferences in our particular fields. It’s a part of the Taylor model not only
to learn and grow from these opportunities but to gain a new network from them.
Through these various organizations and conferences, we have expanded our
industry contact list, which allows for continuous brainstorming and
have to be as complicated as sending someone to a class for a certification or
to a conference but can be a tutorial on creating a PowerPoint Presentation or
on Adobe InDesign formatting. If there is an area an employee is looking to
improve in, we try and provide the tools necessary for their success. The
importance of training our employees – both new and experienced – cannot be
overemphasized in our organization.
Other classes, organizations, conferences, and certifications our staff attends:
When storing another companies’ products in your warehouse it is crucial that your operations team has a system for sanitation and workplace organization. At Taylor we utilize the practice of 5S which stems from concept of lean management.
Here are the steps of 5S:
Set in Order
This requires all equipment and tools have appropriate areas
within the warehouse. It’s important to sift through materials, keeping only
the necessary items needed to daily complete tasks.
5S: Set in Order
It’s important to make sure all items have a designated
location. Organize all workplace items in a logical way so they make tasks easier
for employees. It’s also important to make sure each item has a specific spot to
ensure that the team doesn’t put an item in the wrong place it also allows for managers
to tell if something is missing.
After items are sorted and set in order it is time to
clean. A clean and orderly warehouse ensures
purpose-driven work place all team members. Look for potential safety hazards
and hard to read labeling. Storage bins can be used for smaller items to prevent
Create a set of standards for processes and organization. For
every item create rules for how and when they will be used. These standards can
involve schedules, charts, lists, etc.
This step focuses on taking all of the previous steps of
5S and transforming them into ongoing habits to ensure continuous improvement. Sustaining
a lean warehouse involves constant evaluation and discipline. The goal, after
all, is to be as efficient as possible.
Working in a warehouse at times can be repetitive, demanding,
and labor-intensive. How do you keep warehouse staff engaged
and motivated in such an environment? One of the most important resources is a
motivated team. How staff are treated and how they value the company has direct
impact on our overall success and competitive advantage. With our warehouse
team being such a critical part of the company Operations Manager Randy Newman
in Bellevue, Nebraska came up with a creative and innovative way to keep our
love a little friendly competition? Internal rivalry is an effective way to
ignite motivation as well as boost performance and productivity. To avoid
stress and hostility, great managers must know effective ways to help
competition benefit the workplace. Randy has successfully implemented a friendly
competition that has our warehouse staff excited and motivated for work each
day. He came up with a monthly awards system that are given out to warehouse
staff. Awards such as monthly picking winner, receiving winner, putaway winner,
loading winner, and most improved. These awards are based off
of three different criteria accuracy, efficiency, and teamwork. It’s not all
about who gets the job done fist but who does it with these three things in
mind. It’s human nature to thrive on success. We simply love it when we meet a
target because it’s proof of our hard work and achievements. All awards are
complete with bragging rights along with a WWE style belt that can be worn for the
shift or simply held for a picture to be added to our warehouse board.
Since the implementation of Randy’s award system, we have had a great response from both warehouse staff and management. Healthy contest has made the team stronger than ever. Even though the awards are given out individually it’s teamwork that makes them possible. All in all, the awards have encouraged team members to use the competition as an opportunity for personal growth, to learn from each month’s winners, and to be more motivated. It’s creative ideas like Randy’s that are what makes Taylor’s workplace an environment for all to succeed.
In 1841, aboard a small ship called the Russell Glover, John Taylor (1794-1875), his wife Dinah Raikes, and their six children including our founder John Rex Taylor emigrated from Bath, England to the United States, arriving in New Orleans in March. From this popular immigrant port, the Taylors made their way up the Mississippi River to the bustling river town of Cincinnati, Ohio where John Rex Taylor assiduously began his business (before 1850, but who’s counting?) with a horse and wagon, delivering goods to and from the Miami and Erie Canal the engineering marvel which ran from Toledo to Cincinnati, providing goods from as far as New York City. He named his business the Taylor Drayage Company, thus creating the point from which we trace our values, vision, and culture. Soon after, John Taylor joined his son in the business. The 1860 census shows John Taylor as Drayman and John Rex Taylor as a Laborer. For reasons unknown, John Rex Taylor and his wife moved to Wisconsin for a few years (most likely to start a new terminal for the business) but soon returned to find John Taylor in charge of the Taylor Drayage Company. Along with his father and son Edward, John Rex Taylor operated the business as a family affair, the same way we do today. In the early 1900s, Edward took over the business, adding larger and stronger wagons, pulled by two or more horses, called teamsters. The 1910 census shows Edward as a Team Owner. However, the increasingly viable motor truck put the horse and wagon at risk and it was during this time that Edward was succeeded by his son, John Rex Taylor III. During the Horseless Age John Rex Taylor III steered the company through disruptive technological advances, economic turmoil, and strict government regulations. The change to motor trucks brought the decline of the Miami and Erie Canal canal an important route to the Taylor Drayage Company and the rise of the rails, spurring two important events: a move closer to the railroads and a change of the name to the Taylor Trucking Company. During this time, our three largest customers were Oscar Meyer, Swift, and Planter’s Peanuts. To this day our market focus is food. John Rex Taylor III kept the company steady, effective, and innovative in the midst of this major change in American commerce and transportation, along with the dangers of the Great Depression and the Motor Carrier Act of 1935. Because of this act, today we boast the Motor Carrier number 022276, a true testament to our longstanding history in the Cincinnati transportation business. John Rex Taylor III’s legacy teaches us that ultimately, effectiveness trumps efficiency. No amount of efficiency in horse drawn wagons would have allowed us to stay in business. Efficiency is doing things right; effectiveness is doing the right thing. Bringing the company through the mid-century was John Rex Taylor IIIâ€™s son, John Rex Taylor IV; or, Jack Taylor. Jack was the family’s first college graduate (Indiana University, 1949) and a proud member of General Patton’s Third Army in Europe. With the addition of warehousing, the company name changed again, this time to its current Taylor Distributing Company. With customers like Jolly Rancher, York Candies, M&M Candies, and Vicks Cold Medicine, Taylor continued its dedication to food storage during a boom in the Candy industry. Jack Taylor also saw a major change in the development of Warehouse Management Systems. In the beginning, inventory control was done manually. Jack kept it all in his head. But in 1972, with a move to a new warehouse on nine acres of land on Sharon Road, the company saw its first automatic technology: the IBM System/34, running on RPG II, with 64KB of memory. Today, our warehouse runs on the organized and efficient Synapse by Zethcon. Under the current management the sixth generation formed a third business, Taylor Logistics Inc., a brokerage-based logistics offering integrated solutions. And after many years in the pool distribution business, Taylor ended its operation to focus fully on the drayage business, bringing us full circle to our heritage. From its founding in 1850 to today, the Taylor companies have represented a steadfast, adaptive, and continuously improving business that has earned its longstanding reputation and defined the standards of logistics by committing to excellence in customer service and employee satisfaction.