Below is a resource center for Hurricane Dorian containing information on road and port closures, rail information, and disaster relief info.
At Taylor, it is our mission to exceed customer expectations by diligently working harder, smarter and longer than any logistics company while ethically serving our employees, our carrier base, the environment, and the motoring public. As a service provider, our most crucial goal is to provide the highest level of service for our customers and our customer’s customers. With thousands of other logistics company in a very competitive industry, customer service is the nucleus for how we conduct our business.
The foundation for excellent customer service is relationships. One of the most valuable relationships as a third party logistics company is the relationship we build with our carrier base. Without a go-to contact base comprised of best in class carriers, it would be impossible to meet delivery schedules, keep up with customers volume, and stick to rate benchmarks. We also leverage our transportation management system (TMS) to optimize carrier loads and reduce costs across truckload and less than truckload.
Carrier relationships are not only important on the brokerage side, but it is also crucial at our distribution centers. Our warehouse managers use data to improve loading dock visibility, coordinate live and staged trailers, and manage docking time to enhance the efficiency of our carriers and shippers.
Another essential aspect of developing a successful carrier relationship is communication and feedback. Open discussion based on facts builds trust, integrity, and respect. Understanding and respecting the value that each party brings to the relationship makes the relationship grow even stronger. In a great partnership, carriers will have the opportunity to run their business more smoothly, and shippers will have the power of data to achieve higher levels of efficiency in their operations all while reducing costs.
Working in a warehouse at times can be repetitive, demanding, and labor-intensive. How do you keep warehouse staff engaged and motivated in such an environment? One of the most important resources is a motivated team. How staff are treated and how they value the company has direct impact on our overall success and competitive advantage. With our warehouse team being such a critical part of the company Operations Manager Randy Newman in Bellevue, Nebraska came up with a creative and innovative way to keep our staff motivated.
Who doesn’t love a little friendly competition? Internal rivalry is an effective way to ignite motivation as well as boost performance and productivity. To avoid stress and hostility, great managers must know effective ways to help competition benefit the workplace. Randy has successfully implemented a friendly competition that has our warehouse staff excited and motivated for work each day. He came up with a monthly awards system that are given out to warehouse staff. Awards such as monthly picking winner, receiving winner, putaway winner, loading winner, and most improved. These awards are based off of three different criteria accuracy, efficiency, and teamwork. It’s not all about who gets the job done fist but who does it with these three things in mind. It’s human nature to thrive on success. We simply love it when we meet a target because it’s proof of our hard work and achievements. All awards are complete with bragging rights along with a WWE style belt that can be worn for the shift or simply held for a picture to be added to our warehouse board.
Since the implementation of Randy’s award system, we have had a great response from both warehouse staff and management. Healthy contest has made the team stronger than ever. Even though the awards are given out individually it’s teamwork that makes them possible. All in all, the awards have encouraged team members to use the competition as an opportunity for personal growth, to learn from each month’s winners, and to be more motivated. It’s creative ideas like Randy’s that are what makes Taylor’s workplace an environment for all to succeed.