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Operations, Truck Driving

You can’t detour around the numbers — our nation is facing a significant truck driver shortage. Worries about future shipping capacity have driven beyond the desks of industry experts and into the minds of supply chain professionals everywhere. Due to this problem, dispatcher-driver relationships are becoming increasingly difficult, but what can be done to address this? Our experts came up with several tips to help out your fleet communication.

Know Your Drivers


Getting to know your drivers is the key to maintaining a great relationship. With the high stress of a dispatcher, phone ringings, tons of emails all needing your attention, it’s hard to stay calm. However, if you calmly help the driver when they need you, they will respect you and help you out in return. 

Be Transparent


Transparency is vital when communicating with your drivers. No matter the situation, drivers appreciate it if you are forthcoming about the situation. Avoiding the main point will take up drivers’ time. Drivers will understand and respect your honesty about finding a mutually beneficial solution. Not only is it essential to be transparent with the drivers but also your colleagues. Sharing experiences can help problem solve and can prevent undesired situations from occurring. 

Don’t Rush Your Decisions


Problems are likely to occur in the transportation world; it’s essential to draw solutions that will ensure a good outcome. Drivers and customers expect answers promptly; don’t rush your decisions; instead, weigh out the pros and cons of each option.

Time Management 


It’s crucial to plan your driver’s start times and routes before each day. Not only is the driver’s schedule key, but make sure to plan for various weather conditions is also essential. 

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Operations

Below is a resource center for Hurricane Dorian containing information on road and port closures, rail information, and disaster relief info.

American Logistics Aid Network

Active Logistics Needs

Port Updates

Georgia Ports

Port Canaveral

San Juan

South Carolina Ports

Rail Updates

CSX

Florida Trucking Association

Florida Road Condition Updates

FEMA

Twitter Updates

National Weather Service

Twitter Updates

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Freight Brokerage, Operations, Truck Driving, Warehousing

At Taylor, it is our mission to exceed customer expectations by diligently working harder, smarter and longer than any logistics company while ethically serving our employees, our carrier base, the environment, and the motoring public. As a service provider, our most crucial goal is to provide the highest level of service for our customers and our customer’s customers. With thousands of other logistics company in a very competitive industry, customer service is the nucleus for how we conduct our business.

The foundation for excellent customer service is relationships. One of the most valuable relationships as a third party logistics company is the relationship we build with our carrier base. Without a go-to contact base comprised of best in class carriers, it would be impossible to meet delivery schedules, keep up with customers volume, and stick to rate benchmarks. We also leverage our transportation management system (TMS) to optimize carrier loads and reduce costs across truckload and less than truckload.

Carrier relationships are not only important on the brokerage side, but it is also crucial at our distribution centers. Our warehouse managers use data to improve loading dock visibility, coordinate live and staged trailers, and manage docking time to enhance the efficiency of our carriers and shippers.

Another essential aspect of developing a successful carrier relationship is communication and feedback. Open discussion based on facts builds trust, integrity, and respect. Understanding and respecting the value that each party brings to the relationship makes the relationship grow even stronger. In a great partnership, carriers will have the opportunity to run their business more smoothly, and shippers will have the power of data to achieve higher levels of efficiency in their operations all while reducing costs.

D.M.T. Services, Inc. gave our warehouse crew in Monroe hats for unloading and loading  so quickly.
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