Customer Service Relations Coordinator Rhonda Mettey discusses Taylor’s carrier qualifications. To listen to the episode click here.
Before working with a third-party logistics (3PL) provider, it’s essential to understand the functionality of that relationship. What responsibilities can a 3PL take off your plate, and what will still be in your wheelhouse?
Here’s a breakdown of how Taylor Logistics freight brokerage works, along with critical points surrounding our value-added services and essential points for how we can help you.
What is a freight brokerage?
Our brokerage helps customers with ready to haul freight find qualified carriers to haul the load. Typically freight brokers do not provide the truck or the shipping but provide the essential service that will help the shipper find the carrier. However, In addition to our brokerage out parent company Taylor Distributing in Cincinnati, OH has a full fleet of trucks ready to assist our customers with any intermodal/drayage needs.
Shipping Expertise – This is what our freight brokers do best, working with our brokers allows you access to their knowledge of best practices and latest technology.
Communication – We can track and log each step of the journey of your product. Our team is in constant contact with drivers, and we have access to GPS/EDI technologies to maintain the status of an order.
Flexibility and Scaleability – We provide our customers more, or less capacity based on their business from industry trends to seasonality. We are also connected to service providers nationwide, and we can quickly respond to flux, linking you to resources without any added risk.
Save time, Resources, and Money – Partnering with Taylor, is like having a dedicated shipping department without the expense of your own department. Using our freight brokerage allows you to focus on your core business.
It’s a Partnership – Taylor works for you, we put our customer’s interests first, because when you succeed, and your business grows, so does ours.
Technology – We have invested in the latest technologies to improve our customer relationships, efficiency, and processes. Our technologies include:
- Transportation Management Systems (TMS)
- GPS Tracking
- Reporting Software
- Quick Pay/E-Pay
- Electronic Data Integration (EDI) Software
- Application Programming Interfaces (APIs)
- Data Analysis Tools
Although Taylor’s taglines have changed throughout our nearly 170 years in business, they’ve always been geared around our founding year. From “Since 1850″ to the longer ” Your Trusted Partner Since 1850″ we’ve never shied away from telling people our age. However, through recent research amongst our customers as well as industry experts, it came to our attention to rethink our tagline and our overall branding. No, we’re not getting rid of “Since 1850″, but it’s no longer our primary talking point. It’s moved to the secondary so we could talk about our processes and people first. We are thus repositioning our brand to the new era of ” The Nation’s Most Innovative Family Owned Logistics Company.”
Why the change? We asked our customers why they like working with Taylor. What sets us apart from the thousands of other logistics companies out there? Two key points stood out to us the most the first being the fact that we are a family owned and operated business, and the second being our innovation. Taylor is a mid-sized family owned business currently in 6/7th generation ownership. We provide a level of customer service that large corporations cannot. But more importantly, we are progressive; we stay up to date on our software, processes, and technology. But it doesn’t just stop there; our company culture is progressive. We rely profoundly on education and our quality program. Our quality program is a massive part of how we stay on the cusp of innovation not only is it apart of our mission, but it is also in our values. At Taylor, we have a saying: 85% on improving processes and 15% on innovation. That’s what makes us the Nation’s Most Innovative Family Owned Logistics Company.
Employee education is an essential key to the success of your organization- it’s a fundamental way to set your business apart from the competition. Employees who feel their company is invested in their careers are likely to stay longer and work harder. On top of employee satisfaction training allows your employees to become more versatile and bolsters the value of that employee. There countless benefits to the importance of employee development, such as– a more competitive workforce, increased employee retention, and higher employee engagement.
At Taylor Logistics, we make sure all staff members in any role are equipped with the tools they need to succeed. We have memberships to many professional logistics, warehousing, management, and quality organizations that allow our employees to benefit from their classes, webinars, and discussions. Organizations such as The Resource for Warehouse Logistics (IWLA) which offer various course offerings throughout the year. A number of our staff members have attended IWLA courses including their Essentials of Warehousing and Rate Class. All classes are closed with a course exam and upon a passing grade are complete with a certificate adding value to that employees’ career.
Along with classes, our upper management will send several employees a year to various conferences in our particular fields. It’s a part of the Taylor model not only to learn and grow from these opportunities but to gain a new network from them. Through these various organizations and conferences, we have expanded our industry contact list, which allows for continuous brainstorming and mentorship.
Training doesn’t have to be as complicated as sending someone to a class for a certification or to a conference but can be a tutorial on creating a PowerPoint Presentation or on Adobe InDesign formatting. If there is an area an employee is looking to improve in, we try and provide the tools necessary for their success. The importance of training our employees – both new and experienced – cannot be overemphasized in our organization.
Other classes, organizations, conferences, and certifications our staff attends:
The automotive industry has a very complex supply chain consisting of ever-changing variables in a fast-paced environment. At Taylor Logistics in order for our automotive customers to avoid pricey in-house solutions that are difficult to manage we’ve customized our business to better suit the industry’s needs.
We help manage international loads, sorting, warehousing, overflow, and inventory reporting services so you can focus on your core business. Not only does Taylor have expectational warehouse services, but our complex service portfolio can also handle intermodal containers, TL/LTL shipments and railcar services to support inbound and outbound movement of all goods and parts. All of our services are tailored to assist in a seamless transition to the finished product.
At Taylor Logistics, upgrades come standard. Here’s quick look at our warehousing services:
- Transferring international loads to palletized loads
- Transferring crated products to tray
- Dry Van services
- Dump and Destroy
- Cross Dock Services
To learn more about our warehousing options and services talk with a Taylor Representative today.