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Operations, Truck Driving

You can’t detour around the numbers — our nation is facing a significant truck driver shortage. Worries about future shipping capacity have driven beyond the desks of industry experts and into the minds of supply chain professionals everywhere. Due to this problem, dispatcher-driver relationships are becoming increasingly difficult, but what can be done to address this? Our experts came up with several tips to help out your fleet communication.

Know Your Drivers


Getting to know your drivers is the key to maintaining a great relationship. With the high stress of a dispatcher, phone ringings, tons of emails all needing your attention, it’s hard to stay calm. However, if you calmly help the driver when they need you, they will respect you and help you out in return. 

Be Transparent


Transparency is vital when communicating with your drivers. No matter the situation, drivers appreciate it if you are forthcoming about the situation. Avoiding the main point will take up drivers’ time. Drivers will understand and respect your honesty about finding a mutually beneficial solution. Not only is it essential to be transparent with the drivers but also your colleagues. Sharing experiences can help problem solve and can prevent undesired situations from occurring. 

Don’t Rush Your Decisions


Problems are likely to occur in the transportation world; it’s essential to draw solutions that will ensure a good outcome. Drivers and customers expect answers promptly; don’t rush your decisions; instead, weigh out the pros and cons of each option.

Time Management 


It’s crucial to plan your driver’s start times and routes before each day. Not only is the driver’s schedule key, but make sure to plan for various weather conditions is also essential. 

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Technology, Truck Driving

2020 is in just a few short months. It’s the year that Gartner predicted that more than 50% of major business processes will incorporate some form of the Internet of Things (IoT). Logistics companies are upon some of these major businesses. Though often disregarded, the application of IoT in supply chain management is already making extraordinary advances and improvements in the logistics landscape. From sensors providing visibility of products in transit to cloud platforms that optimize fleet management and load dispatching. Implementing IoT technology not only ensures efficient operations, but it also gives an edge on competitors and builds your brand. Below are a few of the many functions IoT provides for various logistics companies.


1. Tracking Capabilites

An essential IoT function in the supply chain is tracking and visibility. A Forrester study concluded that 77% of surveyed organizations consider locating objects, containers, and drivers as the top primary functions of supply chain IoT. With RFID and GPS sensors, operators can trace a product, truck, or container in real-time. These technologies also monitor vital details like time spent in transit and temperature control. This data allows operations managers to improve and get a firmer grip on quality control and on-time deliveries. 


2. Fleet Management

To efficiently manage fleet operations, there are now GPS and other tracking technology capabilities that gather data in real-time. These IoT functions are essential for a fleet operations team, so they know the location of the trucks, weather conditions, traffic situations, driving patterns, and average speed. This real-time data helps logistics operators make more efficient routes, manage headcounts, save on fuel cost, and ultimately optimize their fleet.


3. The Ability to Predict Maintenance

Supply chain management is typically an asset-intensive business process. From warehouse equipment to delivery vehicles, these assets need to be continuously monitored to ensure that they are still that processes are running as efficiently as possible. Through the capabilities of smart sensors, operators can determine if a particular asset needs to be serviced. Thus resulting in reduced asset downtime and asset failure, which overall saves money. 


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Freight Brokerage, Operations, Truck Driving, Warehousing

At Taylor, it is our mission to exceed customer expectations by diligently working harder, smarter and longer than any logistics company while ethically serving our employees, our carrier base, the environment, and the motoring public. As a service provider, our most crucial goal is to provide the highest level of service for our customers and our customer’s customers. With thousands of other logistics company in a very competitive industry, customer service is the nucleus for how we conduct our business.

The foundation for excellent customer service is relationships. One of the most valuable relationships as a third party logistics company is the relationship we build with our carrier base. Without a go-to contact base comprised of best in class carriers, it would be impossible to meet delivery schedules, keep up with customers volume, and stick to rate benchmarks. We also leverage our transportation management system (TMS) to optimize carrier loads and reduce costs across truckload and less than truckload.

Carrier relationships are not only important on the brokerage side, but it is also crucial at our distribution centers. Our warehouse managers use data to improve loading dock visibility, coordinate live and staged trailers, and manage docking time to enhance the efficiency of our carriers and shippers.

Another essential aspect of developing a successful carrier relationship is communication and feedback. Open discussion based on facts builds trust, integrity, and respect. Understanding and respecting the value that each party brings to the relationship makes the relationship grow even stronger. In a great partnership, carriers will have the opportunity to run their business more smoothly, and shippers will have the power of data to achieve higher levels of efficiency in their operations all while reducing costs.

D.M.T. Services, Inc. gave our warehouse crew in Monroe hats for unloading and loading  so quickly.
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