TAYLOR

CASE STUDY

This compelling case study illuminates Taylor Logistics’ pioneering collaboration with a leading natural pet food manufacturer, showcasing its comprehensive 3PL capabilities and remarkable partnership dynamics amidst rapid growth.

Taylor Logistics - Supporting the Growth of a Leading Pet Food Manufacturer With Complete Supply Chain Services

Updated March 26, 2024 – For confidentiality reasons, the client in this case study is not named; for further information, please contact media@taylorlog.com.

Client Background

Taylor Logistics has been providing comprehensive supply chain services to a renowned manufacturer and distributor of top-quality pet food since 2016. The client is committed to quality and growth and sought a logistics partner capable of ensuring the integrity of their products while supporting their expanding distribution network.

“From warehousing to comprehensive distribution solutions, our partnership thrives on excellence and adaptability. Together, we’ve embraced challenges and seized opportunities, and I’m excited for our continued success.” – Grant Taylor, VP of Warehouse @ Taylor

Initial Engagement: Contract Warehousing in Greater Cincinnati and Omaha

Initially, Taylor Logistics was entrusted with managing contract warehousing operations in Greater Cincinnati. The client, recognizing Taylor’s adherence to Safe Quality Foods (SQF) standards and expertise in warehouse management, selected Taylor as the operator for their facility. Taylor seamlessly integrated its workforce, implemented its Warehouse Management System (WMS), and addressed material handling requirements, ensuring compliance with global food safety standards.

Building on the success of the Greater Cincinnati operation, Taylor was asked to expand its footprint with the client by securing another contract warehouse operation in Omaha. This expansion underscored the client’s confidence in Taylor’s capabilities and commitment to excellence, and the client genuinely enjoyed working with the team at Taylor. 

Expansion and Diversification

As the client’s business flourished, Taylor evolved alongside, providing a suite of services beyond traditional warehousing:

  1. Retail Display Solutions: In response to the client’s expanding retail footprint, Taylor Logistics has established a specialized design team tasked with crafting retail displays. Through ongoing collaboration with the client’s demand team, we meticulously manage staffing levels to meet high-volume demands and varied campaign requirements for retailers across North America. Our comprehensive suite of display solutions, ranging from full-pallet displays to Point-of-Purchase (POP) arrangements, underscores our commitment to flexing to our clients needs.

  2. Implementation Of Network-Wide WMS: Taylor has strategically implemented its WMS across all of the client’s distribution centers throughout North America, irrespective of Taylor’s operational involvement. This comprehensive service offering includes a dedicated support team and robust system infrastructure, ensuring uninterrupted operational excellence and real-time visibility across the entire distribution network

  3. Transportation Services: Through our partnership, Taylor has taken on the mantle of managing the client’s transportation requirements across North America. Leveraging our expertise, we offer competitive freight pricing and deploy efficient logistics solutions. We pride ourselves on our ability to flexibly respond to demand fluctuations and meet the unique requirements of both the client’s distribution centers and major retailers. As a testament to our commitment to excellence, our collaborative efforts resulted in Taylor winning the 2023 ISO Award for Logistic Service Providers.

  4. eCommerce Fulfillment: In response to the client’s burgeoning e-commerce footprint, Taylor adapted several distribution centers into specialized e-commerce fulfillment hubs. This strategic pivot facilitated seamless adaptation to the evolving needs of online consumers. Moreover, we upgraded the WMS to handle individual units (eaches) and cases, enhancing operational agility. Additionally, we integrated subscription services into our system to accommodate the client’s customers’ changing preferences, ensuring comprehensive support for their e-commerce endeavors.

  5. Sustainability Partnership: Taylor embraced sustainability as a core value, collaborating with the client to implement environmentally friendly practices across their supply chain. From packaging optimization to route optimization, Taylor Logistics continually seeks innovative solutions to minimize environmental impact.

Result and Future Outlook 

Through a symbiotic partnership built on trust, innovation, and operational excellence, Taylor has played a pivotal role in the client’s remarkable growth journey. From humble beginnings in contract warehousing to spearheading a comprehensive supply chain ecosystem, Taylor Logistics remains a steadfast ally committed to supporting the client’s continued success. As the client’s footprint expands and market dynamics evolve, Taylor Logistics stands ready to adapt, innovate, and grow alongside, ensuring enduring prosperity for both partners.

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