Question 1

What modes does Taylor's freight brokerage cover?

Accepted Answer

All major freight modes: full truckload (dry van, reefer, flatbed, step-deck), less-than-truckload (LTL), drayage, power only, transloading, intermodal, and expedited. Taylor tenders the mode that fits the shipment, not the mode the trucks happen to be running.

Question 2

How do I get an LTL quote from Taylor?

Accepted Answer

Use the self-serve LTL quote tool at info.taylorlogistics.com/ltl — pickup zip, delivery zip, freight class, and weight. Live rates returned from Taylor's vetted national and regional LTL carrier base.

Question 3

How does Taylor vet carriers?

Accepted Answer

Taylor uses Highway's Carrier Identity™ and Access Management — the leading platform for shipper, broker, and 3PL carrier vetting and fraud prevention. Every carrier is identity-verified, authority-checked, and insurance-validated before dispatch.

Question 4

How are dock appointments managed?

Accepted Answer

Taylor uses Qued to automate dock-appointment scheduling between brokerage, carriers, and the receiver's warehouse. Carriers self-book from a live calendar; appointment status syncs back to the TMS and customer portal in real time.

Question 5

What TMS does Taylor's brokerage use?

Accepted Answer

Revenova TMS — built natively on Salesforce. Handles tender, dispatch, document capture, accounting, and reporting. EDI 204/214/990 and API integrations supported.

Question 6

How do I track Taylor shipments?

Accepted Answer

Through the Taylor TMS Customer Portal with real-time tracking powered by Descartes MacroPoint. Truck location, milestone status, geo-fenced ETAs, and exception alerts — or piped into your TMS via EDI 214.

Question 7

What lanes does Taylor serve?

Accepted Answer

All 50 U.S. states, plus cross-border into Canada and Mexico. Particular lane density in the Midwest, Ohio Valley, and Southeast anchored by Taylor's Cincinnati operations.

Question 8

How long has Taylor Logistics been in business?

Accepted Answer

Since 1850 — six generations. Taylor Logistics is one of the oldest family-owned logistics businesses in the United States.

Question 9

Does Taylor offer expedited freight?

Accepted Answer

Yes — sprinter vans, straight trucks, and team-driver tractors for time-critical and same-day freight. 24/7 dispatch with after-hours coverage.

Question 10

Does Taylor offer warehousing in addition to brokerage?

Accepted Answer

Yes. Taylor operates food-grade public warehousing in Greater Cincinnati alongside the brokerage — transloading, cross-dock, short-term staging, and full storage programs run in-house.