A supply chain is a sequence of tasks that must be undertaken to distribute a commodity. When a company needs to gauge its supply chain performance, it uses a range of different supply chain metrics and key performance indicators (KPIs). Each KPI provides a slightly different vision of one slice of the supply chain. You might be asking, “What Key Performance Indicators should I measure to improve my supply chain? Here are the main KPIs in both the transportation and warehousing realms that are the most commonly reported for our customers.
On-Time Delivery: Shows the carriers ability to deliver successfully on time to their scheduled required arrival date or to the appointment time. Having an accurate on-time delivery is critical for your client to avoid fees, as they may be subject to fees from big-box retailers.
Cost Management: Optimizing a transportation budget through KPI use is more than just tracking costs and expenses. KPIs are essential factors to discuss during freight contract negotiations and help determine if service levels are being met. This metric puts focus on these charges and helps to pinpoint the recurrence of key incidences. Problems or issues may be monitored and resolved swiftly to avoid any unnecessary fees and ultimately lower your transportation costs. A robust audit process can help save many dollars. The more error-free your freight bills and payments, the more you save, and the more net profit gravitates to your bottom line.
Cost Per Pound: Measures gross net with total weight moved each month or quarter to show customers’ buying and usage habits. This KPI will help improve your customer to continue to buy optimal amounts. These trends can help them save money but not over or under buying products.
Inventory Accuracy: Every warehouse manager knows the inventory in their warehouse costs them. Quantifying these specific carrying costs — including capital costs, inventory risk, inventory service costs, and obsolescence — help a warehouse manager make smarter buying and forecasting decisions, leading to higher inventory turnover.
On-Time Shipping: This KPI shows the percentage of shipments that left the warehouse on-time. A lot of products have tight deliveries with small windows. If a shipment is missed, your client can be hit with delays and even late fees.
Order Picking Accuracy: An incorrect order can result in an increasing shipping time per average order, inventory being put back on shelves, rate of return, etc. Lean fulfillment and warehousing practices reduce waste and streamline picking processes – and help maintain a high order accuracy rate.