You can’t detour around the numbers — our nation is facing a significant truck driver shortage. Worries about future shipping capacity have driven beyond the desks of industry experts and into the minds of supply chain professionals everywhere. Due to this problem, dispatcher-driver relationships are becoming increasingly difficult, but what can be done to address this? Our experts came up with several tips to help out your fleet communication.
Know Your Drivers
Getting to know your drivers is the key to maintaining a great relationship. With the high stress of a dispatcher, phone ringings, tons of emails all needing your attention, it’s hard to stay calm. However, if you calmly help the driver when they need you, they will respect you and help you out in return.
Transparency is vital when communicating with your drivers. No matter the situation, drivers appreciate it if you are forthcoming about the situation. Avoiding the main point will take up drivers’ time. Drivers will understand and respect your honesty about finding a mutually beneficial solution. Not only is it essential to be transparent with the drivers but also your colleagues. Sharing experiences can help problem solve and can prevent undesired situations from occurring.
Don’t Rush Your Decisions
Problems are likely to occur in the transportation world; it’s essential to draw solutions that will ensure a good outcome. Drivers and customers expect answers promptly; don’t rush your decisions; instead, weigh out the pros and cons of each option.
It’s crucial to plan your driver’s start times and routes before each day. Not only is the driver’s schedule key, but make sure to plan for various weather conditions is also essential.