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B2C Fulfillment, Cincinnati, Customer Experience, eCommerce, eCommerce Fulfillment, ISDT, Technology

From the Taylor Talk podcast vault: Transitioning to eCommerce fulfillment with Grant Taylor, while this episode initially aired months ago, it seems more relevant now than ever.

Our operations, IT, and superuser teams have been working vigorously to transition five distribution centers into eCommerce centers. This was a massive undertaking for our team because; eCommerce granted customers can break open cases, which was an entirely different process for Taylor. 

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