Your 3PL Should Support Both Retail and DTC Fulfillment
The same SKU might ship as a full pallet to a distribution center, several cases to a retail location and individual units directly to consumers. Here is what it takes to run all three from one warehouse.
Can one 3PL support both retail and DTC fulfillment?
One 3PL can support retail, wholesale and direct-to-consumer fulfillment when its warehouse systems and processes are designed for multiple order types.
Consumer goods brands rarely operate through a single sales channel. The same SKU might need to ship as a full pallet to a distribution center, several cases to a retail location and individual units directly to consumers.
That makes omnichannel fulfillment capabilities increasingly important.
Taylor supports multiple distribution models, including:
- 01Retail replenishment
- 02B2B fulfillment
- 03Wholesale distribution
- 04Case and pallet picking
- 05Direct-to-consumer fulfillment
- 06E-commerce orders
- 07FTL shipments
- 08LTL shipments
- 09Parcel fulfillment
With Synapse WMS, inventory can be managed within the warehouse while different order profiles are processed according to their specific requirements.
How is retail fulfillment different from DTC fulfillment?
Retail and wholesale orders are larger, ship as pallets or cases by FTL or LTL and follow each retailer’s compliance rules. DTC orders are small, ship as single units by parcel and are measured on speed to the consumer.
A 3PL that supports both has to run these two profiles side by side, often on the same SKU, in the same week.
| Retail and wholesale | Direct to consumer | |
|---|---|---|
| Typical order | Pallets or cases, many units per order | One to a few units per order |
| Order volume | Fewer, larger orders | Many small orders |
| Pick method | Pallet and case picking | Each (piece) picking |
| Packing | Palletized and wrapped, retailer case packs | Cartons or mailers, branded packaging where required |
| Compliance | Retailer routing guides, labels, ASNs and delivery appointments | Carrier label requirements, packing slips and presentation |
| Documents | EDI purchase orders, ASNs and invoices | Order and shipment confirmations from the e-commerce platform |
| Transportation | FTL and LTL, scheduled appointments | Parcel carriers |
| Service measure | On time and in full to the appointment | Order-to-ship time and delivery speed |
| Returns | Retailer returns and claims | Consumer returns, often item by item |
What does a 3PL need to support retail and DTC from one inventory?
A 3PL needs one inventory record across channels, pick methods for pallets, cases and single units, order-type rules in its WMS, retail compliance processes and both parcel and freight shipping.
One inventory pool
Inventory for every channel is managed in one WMS and allocated by order type, so stock isn’t split between buildings or double-counted.
Pallet, case and each picking
Pick locations and workflows for each unit of measure, for the same SKU, in the same building.
Rules by order profile
Each order type is processed to its own requirements: cutoff, pick method, packing, labels and carrier.
Retail compliance
EDI documents, ASNs, case and pallet labels and routing-guide requirements handled as part of the process.
Parcel and freight
Parcel for consumer orders; FTL and LTL for retail and wholesale, coordinated from the same operation.
Planning for overlapping peaks
Retail programs and e-commerce peaks can land in the same weeks. Labor and space are planned for both.
How does one warehouse process retail, wholesale and DTC orders?
Every order draws on the same inventory, then follows the workflow for its profile: how it is picked, packed, labeled and shipped.
Can Taylor connect warehousing and transportation?
Taylor can also coordinate the transportation side through its broader logistics network, including asset-based transportation, freight brokerage, FTL, LTL and other managed transportation solutions.
This gives brands the ability to connect warehousing and transportation rather than managing separate providers for every stage of distribution.
A handoff, a contract and a data feed at every stage.
Warehousing and transportation coordinated through one logistics relationship.
What should I ask a 3PL about retail and DTC fulfillment?
Ask how inventory is shared across channels, which units of measure they pick, which retailers and platforms they support, how parcel and freight are handled and how they plan for overlapping peaks.
| Area | Question to ask |
|---|---|
| Inventory | Is inventory for every channel in one WMS, and how is it allocated between retail and DTC orders? |
| Units of measure | Can you pick pallets, cases and single units of the same SKU in the same building? |
| Retail compliance | Which retailers’ routing guides and EDI documents do you support today? |
| E-commerce integration | Which platforms and order sources connect to your WMS, and by API or EDI? |
| Parcel | Which parcel carriers do you ship with, and how are rates and labels handled? |
| Freight | How are FTL and LTL retail orders scheduled and tendered? |
| Peak | How do you staff when a retail program and an e-commerce peak land in the same weeks? |
| Reporting | Can we see inventory, orders and on-time performance by channel? |
Retail and DTC fulfillment: FAQs
Can one 3PL support both retail and DTC fulfillment?
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One 3PL can support retail, wholesale and direct-to-consumer fulfillment when its warehouse systems and processes are designed for multiple order types.
What is omnichannel fulfillment?
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Omnichannel fulfillment is fulfilling orders from several sales channels, such as retail, wholesale and e-commerce, from shared inventory and one warehouse operation.
What is the difference between B2B and DTC fulfillment?
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B2B fulfillment ships larger orders, usually pallets or cases, to retailers, distributors or other businesses under their compliance rules. DTC fulfillment ships small orders, often single units, directly to consumers by parcel.
What is retail replenishment?
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Retail replenishment is shipping inventory to a retailer’s distribution centers or stores to restock against the retailer’s orders, usually in pallet or case quantities and to the retailer’s routing guide.
Why use one 3PL for retail and DTC instead of two?
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One 3PL keeps inventory for every channel in one pool, avoids transfers between providers, gives you one set of reporting and can connect warehousing and transportation through one relationship.
What is the difference between case picking and each picking?
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Case picking pulls full cases, typical of retail and wholesale orders. Each picking, or piece picking, pulls individual units, typical of e-commerce orders. An omnichannel 3PL needs both for the same SKU.
How does a WMS support multiple order types?
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A WMS keeps one inventory record while applying different rules to each order profile: how it is picked, packed, labeled, documented and handed to a carrier.
Does Taylor Logistics support DTC fulfillment?
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Yes. Taylor supports direct-to-consumer fulfillment and e-commerce orders alongside retail replenishment, B2B fulfillment, wholesale distribution, case and pallet picking and FTL, LTL and parcel shipments.
Can Taylor handle transportation as well as warehousing?
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Yes. Taylor can coordinate the transportation side through its broader logistics network, including asset-based transportation, freight brokerage, FTL, LTL and other managed transportation solutions.
What should I ask a 3PL about omnichannel capabilities?
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Ask how inventory is shared and allocated across channels, whether they pick pallets, cases and eaches for the same SKU, which retailers and e-commerce platforms they support, how parcel and freight are handled and how they plan for overlapping peaks.
Related guides
Integrated 3PL solutions
Warehousing, transportation and fulfillment through one logistics relationship.
Read the guide →Value-added services
Kitting, labeling, displays and retail-ready packaging for consumer goods.
Read the guide →3PL pricing and costs
How 3PLs price storage, handling, freight, drayage and accessorials.
Read the guide →How to choose a 3PL
Evaluation criteria, 25 questions, RFP checklist and red flags.
Read the guide →See if we’re a fit.
Send us your channel mix: retail, wholesale, e-commerce or all three. We’ll tell you plainly where we fit, where we don’t, and what we’d need to know next. We’ll come tour your facility, you come tour ours.