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Omnichannel fulfillment · Retail · Wholesale · DTC

Your 3PL Should Support Both Retail and DTC Fulfillment

The same SKU might ship as a full pallet to a distribution center, several cases to a retail location and individual units directly to consumers. Here is what it takes to run all three from one warehouse.

By the Taylor Logistics team Family owned since 1850 Updated September 2026
Direct answer

Can one 3PL support both retail and DTC fulfillment?

Short answer

One 3PL can support retail, wholesale and direct-to-consumer fulfillment when its warehouse systems and processes are designed for multiple order types.

Consumer goods brands rarely operate through a single sales channel. The same SKU might need to ship as a full pallet to a distribution center, several cases to a retail location and individual units directly to consumers.

One SKU, three order profilesSKU 20417
Full palletDistribution center
Several casesRetail location
Individual unitsDirectly to consumers

That makes omnichannel fulfillment capabilities increasingly important.

At Taylor

Taylor supports multiple distribution models, including:

  • 01Retail replenishment
  • 02B2B fulfillment
  • 03Wholesale distribution
  • 04Case and pallet picking
  • 05Direct-to-consumer fulfillment
  • 06E-commerce orders
  • 07FTL shipments
  • 08LTL shipments
  • 09Parcel fulfillment
Retail & B2BDTCShipping

With Synapse WMS, inventory can be managed within the warehouse while different order profiles are processed according to their specific requirements.

Retail vs. DTC

How is retail fulfillment different from DTC fulfillment?

Retail and wholesale orders are larger, ship as pallets or cases by FTL or LTL and follow each retailer’s compliance rules. DTC orders are small, ship as single units by parcel and are measured on speed to the consumer.

A 3PL that supports both has to run these two profiles side by side, often on the same SKU, in the same week.

Retail and wholesaleDirect to consumer
Typical orderPallets or cases, many units per orderOne to a few units per order
Order volumeFewer, larger ordersMany small orders
Pick methodPallet and case pickingEach (piece) picking
PackingPalletized and wrapped, retailer case packsCartons or mailers, branded packaging where required
ComplianceRetailer routing guides, labels, ASNs and delivery appointmentsCarrier label requirements, packing slips and presentation
DocumentsEDI purchase orders, ASNs and invoicesOrder and shipment confirmations from the e-commerce platform
TransportationFTL and LTL, scheduled appointmentsParcel carriers
Service measureOn time and in full to the appointmentOrder-to-ship time and delivery speed
ReturnsRetailer returns and claimsConsumer returns, often item by item
What it takes

What does a 3PL need to support retail and DTC from one inventory?

A 3PL needs one inventory record across channels, pick methods for pallets, cases and single units, order-type rules in its WMS, retail compliance processes and both parcel and freight shipping.

01

One inventory pool

Inventory for every channel is managed in one WMS and allocated by order type, so stock isn’t split between buildings or double-counted.

02

Pallet, case and each picking

Pick locations and workflows for each unit of measure, for the same SKU, in the same building.

03

Rules by order profile

Each order type is processed to its own requirements: cutoff, pick method, packing, labels and carrier.

04

Retail compliance

EDI documents, ASNs, case and pallet labels and routing-guide requirements handled as part of the process.

05

Parcel and freight

Parcel for consumer orders; FTL and LTL for retail and wholesale, coordinated from the same operation.

06

Planning for overlapping peaks

Retail programs and e-commerce peaks can land in the same weeks. Labor and space are planned for both.

Order profiles

How does one warehouse process retail, wholesale and DTC orders?

Every order draws on the same inventory, then follows the workflow for its profile: how it is picked, packed, labeled and shipped.

Receive · Store · One inventory in Synapse WMS
Order inPickPackShipDestinationRetailEDI purchase orderPallet or casePalletize, label to routing guideFTL or LTLRetailer DCWholesale / B2BEDI or portal orderCaseCase labels, build palletLTLDistributor or storeDTC / e-commerceE-commerce orderEachCarton or mailerParcelConsumer
Warehousing + transportation

Can Taylor connect warehousing and transportation?

Taylor can also coordinate the transportation side through its broader logistics network, including asset-based transportation, freight brokerage, FTL, LTL and other managed transportation solutions.

This gives brands the ability to connect warehousing and transportation rather than managing separate providers for every stage of distribution.

Asset-based transportationFreight brokerageFTLLTLOther managed transportation solutions
Separate providers
WarehouseBrokerCarrierParcel

A handoff, a contract and a data feed at every stage.

Connected through Taylor
WarehousingTransportationRetail · B2B · DTC

Warehousing and transportation coordinated through one logistics relationship.

Questions to ask

What should I ask a 3PL about retail and DTC fulfillment?

Ask how inventory is shared across channels, which units of measure they pick, which retailers and platforms they support, how parcel and freight are handled and how they plan for overlapping peaks.

AreaQuestion to ask
InventoryIs inventory for every channel in one WMS, and how is it allocated between retail and DTC orders?
Units of measureCan you pick pallets, cases and single units of the same SKU in the same building?
Retail complianceWhich retailers’ routing guides and EDI documents do you support today?
E-commerce integrationWhich platforms and order sources connect to your WMS, and by API or EDI?
ParcelWhich parcel carriers do you ship with, and how are rates and labels handled?
FreightHow are FTL and LTL retail orders scheduled and tendered?
PeakHow do you staff when a retail program and an e-commerce peak land in the same weeks?
ReportingCan we see inventory, orders and on-time performance by channel?
Questions

Retail and DTC fulfillment: FAQs

Can one 3PL support both retail and DTC fulfillment?

One 3PL can support retail, wholesale and direct-to-consumer fulfillment when its warehouse systems and processes are designed for multiple order types.

What is omnichannel fulfillment?

Omnichannel fulfillment is fulfilling orders from several sales channels, such as retail, wholesale and e-commerce, from shared inventory and one warehouse operation.

What is the difference between B2B and DTC fulfillment?

B2B fulfillment ships larger orders, usually pallets or cases, to retailers, distributors or other businesses under their compliance rules. DTC fulfillment ships small orders, often single units, directly to consumers by parcel.

What is retail replenishment?

Retail replenishment is shipping inventory to a retailer’s distribution centers or stores to restock against the retailer’s orders, usually in pallet or case quantities and to the retailer’s routing guide.

Why use one 3PL for retail and DTC instead of two?

One 3PL keeps inventory for every channel in one pool, avoids transfers between providers, gives you one set of reporting and can connect warehousing and transportation through one relationship.

What is the difference between case picking and each picking?

Case picking pulls full cases, typical of retail and wholesale orders. Each picking, or piece picking, pulls individual units, typical of e-commerce orders. An omnichannel 3PL needs both for the same SKU.

How does a WMS support multiple order types?

A WMS keeps one inventory record while applying different rules to each order profile: how it is picked, packed, labeled, documented and handed to a carrier.

Does Taylor Logistics support DTC fulfillment?

Yes. Taylor supports direct-to-consumer fulfillment and e-commerce orders alongside retail replenishment, B2B fulfillment, wholesale distribution, case and pallet picking and FTL, LTL and parcel shipments.

Can Taylor handle transportation as well as warehousing?

Yes. Taylor can coordinate the transportation side through its broader logistics network, including asset-based transportation, freight brokerage, FTL, LTL and other managed transportation solutions.

What should I ask a 3PL about omnichannel capabilities?

Ask how inventory is shared and allocated across channels, whether they pick pallets, cases and eaches for the same SKU, which retailers and e-commerce platforms they support, how parcel and freight are handled and how they plan for overlapping peaks.

Hit us up

See if we’re a fit.

Send us your channel mix: retail, wholesale, e-commerce or all three. We’ll tell you plainly where we fit, where we don’t, and what we’d need to know next. We’ll come tour your facility, you come tour ours.

Headquarters
9756 International Blvd, Cincinnati, OH 45246
Phone
513-771-1850
Email
info@taylorlog.com
Hours
Mon–Fri, 8 AM–5 PM ET
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