Everything you need
to get moving with us.
From Fortune 500 household names to fast-growth brands on the rise — Taylor works with the best. Whether you're still evaluating 3PL options or ready to book your first pallet, this page walks you through what working with Taylor looks like and how to take the next step.
We meet you where you are.
Still figuring out if Taylor is the right fit? Or ready to sign and start moving freight? Either way, here's your path in.
From first conversation to first pallet.
Here's what the path from prospect to active partner looks like — start to finish.
How we work. No surprises.
We've been doing this for 175 years. Here's what sets a Taylor partnership apart from the first call forward.
One partner across your whole supply chain.
From the port to the porch — warehousing, transportation, brokerage, cold storage, fulfillment, and more. You won't need to manage a dozen vendor relationships.
Already signed? Here's what's next.
Onboarding is as simple or as complex as your scope requires. A single-lane brokerage relationship looks different from a full WMS integration — we meet you where you are and don't add steps that don't serve you.
Your account manager reaches out shortly after SOW execution. You'll get introductions to your operations lead, WMS support contact, and billing team. We'll confirm your expected first shipment date and schedule a kickoff call.
Our IT team provisions your WMS Synapse credentials and walks you through the portal. If you're connecting your TMS or ERP, we'll exchange the integration specs and begin testing. EDI partners will complete the standard mapping process during this window.
We support EDI 940, 945, 856, 810, and 204/214 for transportation. REST API access is available for custom integrations.
We'll ask for your item master — SKUs, descriptions, weights, dimensions, ti/hi, and any temperature or handling instructions. This data goes into WMS Synapse before your first shipment arrives so receiving and put-away can happen cleanly from day one.
For cold storage and food-grade items, we'll also confirm temperature profiles, allergen flags, and any hold protocols at this stage.
Book your first dock appointment at opendock.com. Your account manager will be available the day of your first receive. We review the ASN in advance, confirm counts on arrival, and notify you when product is put away and inventory is live in your WMS portal.
Need to expedite? Call 513-771-1850 and ask for your account manager by name — they'll know your account.
What to bring to the first conversation.
The more context you can give us up front, the faster we can give you a real number. Don't worry if you don't have everything — we'll ask.
- Freight lanes — origin and destination states or zip codes
- Volume estimate — pallets per month or loads per week
- Product type — food, consumer goods, industrial, temp-sensitive
- Temperature requirements — dry, refrigerated, or frozen
- Target start date or timeline pressure
- Current 3PL or in-house situation — what's working, what isn't
- Systems you're running — TMS, ERP, eCommerce platform
What to have ready at kickoff.
Gathering this before your kickoff call means we can hit day 5 go-live without delays.
- Item master — SKUs, weights, dimensions, ti/hi, case counts
- Handling and storage instructions for each product line
- EDI specs or API documentation if applicable
- ERP or TMS integration contact on your IT team
- First inbound shipment details — carrier, PO, expected arrival
- Billing and accounts payable contact
- Any compliance certs or documentation your product requires
Ready to take the first step?
Fill out the form and a real member of our team will be in touch. No phone tree, no auto-router.