Carriers, Customer Experience, Freight, Freight Technology, Operations, Processes, Supply Chain, Supply Chain Management, Taylor Information, Team Taylor, Technology, Third Party Logistics, Warehousing
Taylor Accelerates Dock Appointment Scheduling by Implementing Opendock
For most shippers, carriers, and third-party logistics providers, scheduling has long been a time-consuming, manual process that typically requires multiple phone calls and emails to book an appointment. This process becomes even more problematic when appointments must be rescheduled due to a change in the driver’s estimated arrival time.
Recognizing this challenge, we implemented Opendock – a centralized dock management software that enables us to remove friction and streamline the appointment scheduling process for our customers.
Opendock uses Smart Scheduling technology to instantly select and book the best possible appointment by using artificial intelligence to analyze travel time and other factors. Should a driver’s ETA change while en route, the integration even enables Loadsmart to reschedule the appointment in seconds automatically.
Want to book on Taylor’s Opendock for World Park 1? You can do so here!
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